In today’s global market, companies are diving headfirst by taking their operations across borders and cultures. With Novative’s legacy of operating on a global scale for more than 30 years across 5 continents, it is only fitting for us to impart some of our expert approaches as we had our fair share of navigating a wide range of challenges and opportunities managing global team members.
And with our sales and marketing director, Patricia Maniscalco, having been with us for 15 years and counting, we wanted to ask her a few questions that might help other managers looking to carve their path in the ever-evolving global marketplace.
#1 How do you tackle the twists and turns of managing an international team?
Understanding and respecting cultural differences remains a priority for me. I try to be aware of varying communication styles, work habits, and expectations across different cultures. I also want to share their cultural practices and learn from each other.
I think it is very important to establish clear communication channels. I use a combination of written communication (emails, messages), and real-time communication tools (video conferences, chat apps) to keep everyone connected.
What is the most difficult is to deal with the time zones, particularly when scheduling meetings and setting deadlines. But despite these difficulties the most important thing in my eyes is transparency and trust.
#2 In what ways has working with an international team impacted your journey at Novative?
We learn so much when we work with international players. We gain insights into communication, open-mindedness, and it is a wonderful experience. What I have learned is that I need to be careful about the words I use and the message I want to dispatch. I need to think about my message to avoid misunderstandings.
#3 Ever faced the challenge of managing people from different cultural backgrounds? How did you handle it?
It is the first time I have managed such a diverse range of cultures. I have worked with Swiss, American, English, German, French, Tunisian, Egyptian, and Moroccan people, and each of them has their own culture and way of working. What remains consistent, though, is honesty. Being honest and fair with people transcends cultural differences.
#4 How do you ensure every team member feels heard and valued?
I try to be available and organize a one-to-one meeting every month for each employee. We also aim to arrange a coffee break to speak about everything to better get to know each other.
We need to be more connected when managing people based in different countries. However, as a manager, it’s not always easy to allocate enough time to everybody and this can be frustrating at times.
#5 How do you measure success especially when working across borders? Any unique twists from the usual office setup?
To achieve success, is to communicate and work closely with your team. All employees can propose ideas or improvements, with feedback and communication being the most important elements.
Conclusion -Managing global teams
In conclusion, Patricia Maniscalco’s insights from her extensive experience at Novative provide an emphasis on the crucial role of cultural awareness, transparent communication, and trust-building for those trying to carve their path in the ever-evolving global marketplace with the following Key takeaways:
Takeaway#1 focus on cultural awareness and communication
Takeaway#2 Honesty and fairness transcend cultural boundaries
Takeaway#3 Ensures that every team member feels heard and valued
Takeaway#4 Communication and Collaboration are the keys to success
Diversity in the Hospitality Industry: How to Promote It
In today’s global market, companies are diving headfirst by taking their operations across borders and cultures. With Novative’s legacy of operating on a global scale for more than 30 years across 5 continents, it is only fitting for us to impart some of our expert approaches as we had our fair share of navigating a wide range of challenges and opportunities managing global team members.
And with our sales and marketing director, Patricia Maniscalco, having been with us for 15 years and counting, we wanted to ask her a few questions that might help other managers looking to carve their path in the ever-evolving global marketplace.
#1 How do you tackle the twists and turns of managing an international team?
We learn so much when we work with international players. We gain insights into communication, open-mindedness, and it is a wonderful experience. What I have learned is that I need to be careful about the words I use and the message I want to dispatch. I need to think about my message to avoid misunderstandings.
#2 In what ways has working with an international team impacted your journey at Novative?
We learn so much when we work with international players. We gain insights into communication, open-mindedness, and it is a wonderful experience. What I have learned is that I need to be careful about the words I use and the message I want to dispatch. I need to think about my message to avoid misunderstandings.
#3 Ever faced the challenge of managing people from different cultural backgrounds? How did you handle it?
It is the first time I have managed such a diverse range of cultures. I have worked with Swiss, American, English, German, French, Tunisian, Egyptian, and Moroccan people, and each of them has their own culture and way of working. What remains consistent, though, is honesty. Being honest and fair with people transcends cultural differences.
#4 How do you ensure every team member feels heard and valued?
I try to be available and organize a one-to-one meeting every month for each employee. We also aim to arrange a coffee break to speak about everything to better get to know each other.
We need to be more connected when managing people based in different countries. However, as a manager, it’s not always easy to allocate enough time to everybody and this can be frustrating at times.
#5 How do you measure success especially when working across borders? Any unique twists from the usual office setup?
Promoting diversity in the hospitality industry is not a quick fix. It’s an ongoing process that requires you to set diversity-related goals and establish metrics to measure progress in the process. Regularly review data on employee performance, employee satisfaction, and retention rates to identify areas that need improvement.
Another tip is to seek regular feedback from your team and create opportunities for open discussions, as we mentioned above, by building a bond of trust.
Conclusion - Managing global teams
To achieve success, is to communicate and work closely with your team. All employees can propose ideas or improvements, with feedback and communication being the most important elements.
In conclusion, Patricia Maniscalco’s insights from her extensive experience at Novative provide an emphasis on the crucial role of cultural awareness, transparent communication, and trust-building for those trying to carve their path in the ever-evolving global marketplace with the following Key takeaways:
Takeaway#1 focus on cultural awareness and communication
Takeaway#2 Honesty and fairness transcend cultural boundaries
Takeaway#3 Ensures that every team member feels heard and valued
Takeaway#4 Communication and Collaboration are the keys to success
diversity in the hospitality industry
In today’s global market, companies are diving headfirst by taking their operations across borders and cultures. With Novative’s legacy of operating on a global scale for more than 30 years across 5 continents, it is only fitting for us to impart some of our expert approaches as we had our fair share of navigating a wide range of challenges and opportunities managing global team members.
And with our sales and marketing director, Patricia Maniscalco, having been with us for 15 years and counting, we wanted to ask her a few questions that might help other managers looking to carve their path in the ever-evolving global marketplace.
#1 How do you tackle the twists and turns of managing an international team?
Understanding and respecting cultural differences remains a priority for me. I try to be aware of varying communication styles, work habits, and expectations across different cultures. I also want to share their cultural practices and learn from each other.
I think it is very important to establish clear communication channels. I use a combination of written communication (emails, messages), and real-time communication tools (video conferences, chat apps) to keep everyone connected.
What is the most difficult is to deal with the time zones, particularly when scheduling meetings and setting deadlines. But despite these difficulties the most important thing in my eyes is transparency and trust.
#2 In what ways has working with an international team impacted your journey at Novative?
We learn so much when we work with international players. We gain insights into communication, open-mindedness, and it is a wonderful experience. What I have learned is that I need to be careful about the words I use and the message I want to dispatch. I need to think about my message to avoid misunderstandings.
#3 Ever faced the challenge of managing people from different cultural backgrounds? How did you handle it?
It is the first time I have managed such a diverse range of cultures. I have worked with Swiss, American, English, German, French, Tunisian, Egyptian, and Moroccan people, and each of them has their own culture and way of working. What remains consistent, though, is honesty. Being honest and fair with people transcends cultural differences.
#4 How do you ensure every team member feels heard and valued?
I try to be available and organize a one-to-one meeting every month for each employee. We also aim to arrange a coffee break to speak about everything to better get to know each other.
We need to be more connected when managing people based in different countries. However, as a manager, it’s not always easy to allocate enough time to everybody and this can be frustrating at times.
#5 How do you measure success especially when working across borders? Any unique twists from the usual office setup?
To achieve success, is to communicate and work closely with your team. All employees can propose ideas or improvements, with feedback and communication being the most important elements.
Conclusion - managing global teams
In conclusion, Patricia Maniscalco’s insights from her extensive experience at Novative provide an emphasis on the crucial role of cultural awareness, transparent communication, and trust-building for those trying to carve their path in the ever-evolving global marketplace with the following Key takeaways:
Takeaway#1 focus on cultural awareness and communication
Takeaway#2 Honesty and fairness transcend cultural boundaries
Takeaway#3 Ensures that every team member feels heard and valued
Takeaway#4 Communication and Collaboration are the keys to success
