3 Simple Steps to NOVATIVE Customer Support

3 Simple Steps to NOVATIVE Customer Support

We attach great importance to the needs of our customers. To ensure a smooth and efficient interaction, NOVATIVE has a ticketing system to trace back all the exchanges and keep all the files in a queue for example: « Open » Until they are resolved.
Your ticket will be assigned to the NOVATIVE business experts to answer all the questions and resolve any queries according to the skills of each of the experts.

Here are the 3 simple steps:

Step 1: Emailing

• Give us a detailed description of your case,
• Send us a screenshot of the issue,
• The name of your company and the registration number.

Step 2: Ticket

• You will receive an acknowledgement of receipt along with a ticket number.
  NB: This ticket number will be your reference for any communication whether it is by phone or email.

Step 3: Support

• Your ticket will allow us to support you and give an answer to all your requests as soon as possible. Its history ensures a better follow-up by enabling the team concerned to follow the evolution of its resolve.

 

For more information about our services and support please contact: info@novative.com or head to our website www.novative.com/en