Ahmed Khaleel, Author at Novative

Diversity in the Hospitality Industry: How to Promote It

Ahmed Khaleel — Wed, 05 Jul 2023 08:53:46 +0000

Diversity in the Hospitality Industry

Diversity in the hospitality industry is a must because it is a customer-centric industry. It relies on people to provide exceptional customer service.

As travelling nowadays becomes easier, it becomes imperative to promote and demonstrate cultural sensitivity when interacting with clients (not only clients, but between the employees themselves).

Promoting diversity in your hospitality business will not only enhance your customer experience but also enhance employee engagement. Research has demonstrated that diverse workforces exhibit heightened creativity, accelerated problem-solving, increased innovation, and enhanced decision-making capabilities. According to studies, diverse teams make better decisions than non-diverse teams up to 87 % of the time.

Interested in learning how to promote diversity in the hospitality industry? Check out our article to learn more.

#1 Assess Current Policies

If you want to move to a more diverse organisation, begin by digging deep into your current practises, policies, and procedures to get a comprehensive understanding of your situation. Examine all the hospitality business areas, such as talent acquisition, hiring, onboarding, promotion, performance evaluation, work-life balance, etc.

This means that you will need to create a new policy or amend the current ones to support diversity and inclusion in the workplace. For example, but not limited to:

Offer different holidays that allow employees to take time off based on their religious or cultural situation, which promotes more diversity.
Offer your organisation’s policies in a translated version so every employee can communicate in his or her preferred language.

#2 Build a Bond of Trust to Promote Diversity in the Hospitality Industry

Creating workplace diversity policies is half the way to a more diverse workplace. In addition to assessing your current policies, creating a bond of trust and enhancing mutual respect is essential for promoting diversity in the hospitality industry. All your team members must share and apply the values of understanding and respect to avoid any potential conflict. If a conflict arises because of the language barrier, for instance, you will have to act as an intermediary while respecting the cultures of each party.

To build trust within your team, encourage speaking up and communicating verbally. Be aware of any signs of misunderstanding and don’t let it fester. You can hold regular one-on-one meetings with your employees to ensure their well-being.

Another tip is that you can have your employees volunteer together in your communities to forge deeper connections with one another. This can help create opportunities for your diverse workforce to understand each other.

#3 Have A Look at Your Own Team.

The hospitality industry lags behind other sectors when it comes to addressing diversity. According to studies by the Castle Project, the report found that in 2021, representation of black leaders in the hospitality industry fell from 2.7 percent at the director level to 1.6 percent at the chief (C-suite) level.

Additionally, the hospitality industry deals with people from different cultures, races, ages, etc. Thus, it is incongruous to claim diversity and inclusion without demonstrating it through your employment practices.

You can start by transforming and changing your own workplaces. There are a lot of different ways to promote diversity in your business, such as by promoting pay equity, making your managers and employees aware of unconscious bias, developing a diversity training programme, and more.

#4 Create A Recruiting Strategy for Diversity in The Hospitality Industry.

Did you know that more than 3 out of 4 job seekers and employees (76%) report that a diverse workforce is an important factor when evaluating companies and job offers? Some recruiting strategies that can promote diversity are:

Building a diverse talent pool: Although it is a good idea to have a predefined list of skills and characteristics, remember to be flexible. Be open to all cultures, differences, and, of course, different experiences.
Mitigating Bias: investing in training to inform your employees of these biases and what actions continue to reinforce them can be a vital step towards promoting diversity.
Using Recruitment Software: If you are not investing in recruitment software, you should consider doing so. With such a tool, you can expand your search for candidates. Get your hospitality vacancies in front of different candidates. Additionally, recruitment software will help you automate your recruitment process, giving your team the opportunity to focus more on diversity. Did you know that 41% of companies claim they don’t have the time to implement diversity initiatives?

#5 Measure, Track, Assess, and Adapt.

Promoting diversity in the hospitality industry is not a quick fix. It’s an ongoing process that requires you to set diversity-related goals and establish metrics to measure progress in the process. Regularly review data on employee performance, employee satisfaction, and retention rates to identify areas that need improvement.

Another tip is to seek regular feedback from your team and create opportunities for open discussions, as we mentioned above, by building a bond of trust.

Conclusion - diversity in the hospitality industry

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Are you ready to promote hospitality diversity by digitizing the HR process to focus more on your strategic tasks? We can support you every step of the way!

Novative offers both smart and powerful HR management software and global payroll outsourcing services for the hospitality industry. Learn more.

Diversity in the Hospitality Industry: How to Promote It

Diversity in the hospitality industry is a must because it is a customer-centric industry. It relies on people to provide exceptional customer service.

As travelling nowadays becomes easier, it becomes imperative to promote and demonstrate cultural sensitivity when interacting with clients (not only clients, but between the employees themselves).

Interested in learning how to promote diversity in the hospitality industry? Check out our article to learn more.

#1 Assess Current Policies

This means that you will need to create a new policy or amend the current ones to support diversity and inclusion in the workplace. For example, but not limited to:

Offer different holidays that allow employees to take time off based on their religious or cultural situation, which promotes more diversity.
Offer your organisation’s policies in a translated version so every employee can communicate in his or her preferred language.

#2 Build a Bond of Trust to Promote Diversity in the Hospitality Industry

#3 Have A Look at Your Own Team.

#4 Create A Recruiting Strategy for Diversity in The Hospitality Industry.

Building a diverse talent pool: Although it is a good idea to have a predefined list of skills and characteristics, remember to be flexible. Be open to all cultures, differences, and, of course, different experiences.
Mitigating Bias: investing in training to inform your employees of these biases and what actions continue to reinforce them can be a vital step towards promoting diversity.
Using Recruitment Software: If you are not investing in recruitment software, you should consider doing so. With such a tool, you can expand your search for candidates. Get your hospitality vacancies in front of different candidates. Additionally, recruitment software will help you automate your recruitment process, giving your team the opportunity to focus more on diversity. Did you know that 41% of companies claim they don’t have the time to implement diversity initiatives?

#5 Measure, Track, Assess, and Adapt.

Another tip is to seek regular feedback from your team and create opportunities for open discussions, as we mentioned above, by building a bond of trust.

Conclusion - Hospitality employee performance reviews

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Are you ready to promote hospitality diversity by digitizing the HR process to focus more on your strategic tasks? We can support you every step of the way!

Novative offers both smart and powerful HR management software and global payroll outsourcing services for the hospitality industry. Learn more.

diversity in the hospitality industry

Diversity in the hospitality industry is a must because it is a customer-centric industry. It relies on people to provide exceptional customer service.

As travelling nowadays becomes easier, it becomes imperative to promote and demonstrate cultural sensitivity when interacting with clients (not only clients, but between the employees themselves).

Interested in learning how to promote diversity in the hospitality industry? Check out our article to learn more.

#1 Assess Current Policies

This means that you will need to create a new policy or amend the current ones to support diversity and inclusion in the workplace. For example, but not limited to:

Offer different holidays that allow employees to take time off based on their religious or cultural situation, which promotes more diversity.
Offer your organisation’s policies in a translated version so every employee can communicate in his or her preferred language.

#2 Build a Bond of Trust to Promote Diversity in the Hospitality Industry

#3 Have A Look at Your Own Team.

#4 Create A Recruiting Strategy for Diversity in The Hospitality Industry.

Building a diverse talent pool: Although it is a good idea to have a predefined list of skills and characteristics, remember to be flexible. Be open to all cultures, differences, and, of course, different experiences.
Mitigating Bias: investing in training to inform your employees of these biases and what actions continue to reinforce them can be a vital step towards promoting diversity.
Using Recruitment Software: If you are not investing in recruitment software, you should consider doing so. With such a tool, you can expand your search for candidates. Get your hospitality vacancies in front of different candidates. Additionally, recruitment software will help you automate your recruitment process, giving your team the opportunity to focus more on diversity. Did you know that 41% of companies claim they don’t have the time to implement diversity initiatives?

#5 Measure, Track, Assess, and Adapt.

Another tip is to seek regular feedback from your team and create opportunities for open discussions, as we mentioned above, by building a bond of trust.

Conclusion - diversity in the hospitality industry

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Novative offers both smart and powerful HR management software and global payroll services for the hospitality industry. Learn more.

Are you ready to promote hospitality diversity by digitizing the HR process to focus more on your strategic tasks?

We can support you every step of the way!

The post Diversity in the Hospitality Industry: How to Promote It appeared first on Novative.

How to effectively conduct hospitality employee performance reviews

Ahmed Khaleel — Thu, 22 Jun 2023 13:54:43 +0000

Hospitality employee performance reviews

Conducting Hospitality employee performance reviews is crucial to maintaining and increasing your business’s retention rate. And when it comes to the hospitality industry, it is a commonly known fact that employees are the industry’s greatest asset. They act as the soul of hospitality. Thus, the more effectively you manage employee performance reviews, the higher quality service you provide to your customers.

Employee performance reviews are not only about bad performances; consistent and honest reviews of your people’s performance are a way of showing gratitude and appreciation that shows employees contributions are valued. Also, it’s a way to listen to your employees and boost their motivation. According to Forbes, 74 percent of employees report that they are more effective at their jobs when they feel heard.

But when it comes to hospitality employee performance reviews, they aren’t the same as employee reviews in other industries. Hospitality employees are subject to different stresses, including but not limited to long and irregular hours, emotional labour, seasonal fluctuations, and more. That’s why managers in the industry should pay extra attention to adequately preparing for this crucial process.

As a manager, hiring an employee doesn’t mean your job is over. Periodically measuring employees’ performance is critical in making your business run smoothly.

Ready to get started? Here’s how to conduct ffective employee performance reviews.

#1 Setting Expectations Before Conducting Employee Performance Reviews.

Effective employee performance reviews start once a selected candidate becomes your employee. Managers should provide the newly hired employee with a thorough orientation and onboarding process to the organisation, their roles and responsibilities, and the culture.

Communicate with the newly hired ones and tell them more about your guests, values, and rules, and set clear performance expectations for successful performance. The more clearly you articulate these expectations, the more likely it is that the person will meet them.

#2 Setting Clear Goals for Hospitality Effective Employee Performance Reviews

The management guru Peter Drucker famously said, “If you can’t measure it, you can’t manage it.”

If you don’t measure your employees’ performance, then how do you know how you are doing? How do you know if you are doing well? Or poorly? Without adequate information about employees’ outcomes, you cannot properly decide what actions should be taken to improve employee performance.

Thus, setting clear and measurable goals is an important aspect of employee performance reviews in the hospitality industry. When setting goals, it’s important to ensure that they are Specific, Measurable, Achievable, relevant, and time-bound (SMART). For example, a hotel might set a goal of achieving 90% meal consistency and accuracy to ensure customer satisfaction within a specific time frame.

Additionally, Hotels and restaurants can set goals for different areas of the business, such as employee attitude, time per table turn, service reviews, Sales and costs, website traffic, and more.

#3 Performance Coaching

Good Performance coaching starts with taking notes all year. Track the performance of your employees and create a performance file for each employee. Keep records of everything, including accomplishments and incidents, whether positive or negative.

Remember that doing annual employee performance reviews on an annual basis may not be the best practice, Why? Because a whole year of work is summed up in one meeting can be tedious for your supervisors and intimidating for your employees. For this reason, yearly employee performance reviews might miss the mark in conveying clear critiques and adjustments.

Also, regular reviews permit managers to set goals and objectives for workers. Managers & HR can assess how every worker’s performance lines up with individual and departmental objectives. Managers can more easily distinguish between those who try to solve challenging situations and those who don’t care about their responsibilities.

In addition, hospitality industries can use checklists, guest service surveys, and/or other similar means to give employees feedback on a daily basis. This feedback can have an impact on clarifying and improving performance issues.

Moreover, investing in a performance tracking system helps your team to set goals in an effective way, follow the interviews and create relevant reports. It can easily facilitate and centralize your performance reviews process.

#4 Ask the Employees to Respond

Employee performance reviews are a two-way transfer of Information. Not only should performance reviews happen frequently, but they should also be more engaging. Both managers and employees should contribute equally to the conversation.

While there isn’t a one-size-fits all solution for performance reviews, every review should promote trust, be evidence-based, reduce anxiety, and create clarity. It can discuss career growth and development, peer feedback, customer feedback, engagement challenges, and more.

Also, Numerous managers think these workers are OK with proceeding with their responsibilities without complaint. This isn’t the right methodology. Managers should start an open discussion to discern whether these employees are nearing burnout or not. If an employee is regularly exceeding expectations, they deserve to know about it and be rewarded for it.

#5 Transparent Rewards and Recognition

Workers who accomplish exceptional work merit acknowledgment. They are the workers who continuously go above expectations, the ones that supervisors rely on and who generally take on more tasks than others.

An effective employee evaluation permits you to discuss these contributions and what that employee sees as fair pay for extraordinary performance. Giving your employees recognition and rewards can improve overall performance. While encouraging mediocre or poor performers to improve their performance as well.

#6 Getting Rid of The Poor Performers

Sometimes, all your attempts to improve the performance of an employee fail, and the last resort is getting rid of these poor performers out of your organisation.

But you can try to give them a last chance by creating a Performance Improvement Plan (PIP) armed with constructive coaching. You and your poor performer can get together and write down what you’ve agreed on, along with dates by which goals should be achieved.

Place your PIP with a written disciplinary warning saying, “Repetition of this conduct, failure to follow any of our normal work rules will result in immediate termination of your employment.”

Additionally, hospitality employees must do this process correctly to avoid any future legal claims. Documentation is the key.

Write everything down to get rid of any attempt to deny that this happened. Here are some examples of important documentation to collect:

Performance reviews documentation.
Electronic communications.
Phone conversations or one-on-one chats.

Conclusion - Payroll Trends 2023

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Are you ready to improve employee performance by digitising the process to increase your hospitality business’s retention rate? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Hospitality employee performance reviews

But when it comes to hospitality employee performance reviews, they aren’t the same as employee reviews in other industries. Hospitality employees are subject to different stresses, including but not limited to long and irregular hours, emotional labor, seasonal fluctuations, and more. That’s why managers in the industry should pay extra attention to adequately preparing for this crucial process.

As a manager, hiring an employee doesn’t mean your job is over. Periodically measuring employees’ performance is critical in making your business run smoothly.

Ready to get started? Here’s how to conduct effective employee performance reviews.

#1 Setting Expectations Before Conducting Employee Performance Reviews.

#2 Stay Current with Hospitality Industry Labor Law by Signing Up for Compliance Newsletters

The management guru Peter Drucker famously said, “If you can’t measure it, you can’t manage it.”

Additionally, Hotels and restaurants can set goals for different areas of the business, such as employee attitude, time per table turn, service reviews, Sales and costs, website traffic, and more.

#3 Performance Coaching

#4 Ask the Employees to Respond

#5 Transparent Rewards and Recognition

#6 Getting Rid of The Poor Performers

Sometimes, all your attempts to improve the performance of an employee fail, and the last resort is getting rid of these poor performers out of your organisation.

Place your PIP with a written disciplinary warning saying, “Repetition of this conduct, failure to follow any of our normal work rules will result in immediate termination of your employment.”

Additionally, hospitality employees must do this process correctly to avoid any future legal claims. Documentation is the key. Write everything down to get rid of any attempt to deny that this happened.

Here are some examples of important documentation to collect:

Performance reviews documentation.
Electronic communications.
Phone conversations or one-on-one chats.

Conclusion - Payroll Trends 2023

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Are you ready to improve employee performance by digitising the process to increase your hospitality business’s retention rate? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Hospitality Industry Labor Laws

As a manager, hiring an employee doesn’t mean your job is over. Periodically measuring employees’ performance is critical in making your business run smoothly.

Ready to get started? Here’s how to conduct effective employee performance reviews.

#1 Setting Expectations Before Conducting Employee Performance Reviews.

#2 Setting Clear Goals for Hospitality Effective Employee Performance Reviews

The management guru Peter Drucker famously said, “If you can’t measure it, you can’t manage it.”

Additionally, Hotels and restaurants can set goals for different areas of the business, such as employee attitude, time per table turn, service reviews, Sales and costs, website traffic, and more.

#3 Performance Coaching

#4 Ask the Employees to Respond

Employee performance reviews are a two-way transfer of Information. Not only should performance reviews happen frequently, but they should also be more engaging. Both managers and employees should contribute equally to the conversation.

#5 Transparent Rewards and Recognition

#6 Getting Rid of The Poor Performers

Sometimes, all your attempts to improve the performance of an employee fail, and the last resort is getting rid of these poor performers out of your organisation.

Place your PIP with a written disciplinary warning saying, “Repetition of this conduct, failure to follow any of our normal work rules will result in immediate termination of your employment.”

Here are some examples of important documentation to collect:

Performance reviews documentation.
Electronic communications.
Phone conversations or one-on-one chats.

Conclusion - Hospitality employee performance reviews

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Are you ready to improve employee performance by digitising the process to increase your hospitality business's retention rate?

We can support you every step of the way!

The post How to effectively conduct hospitality employee performance reviews appeared first on Novative.

Hospitality Industry Labour Laws: How to Stay Current

Ahmed Khaleel — Thu, 11 May 2023 06:47:27 +0000

Hospitality Industry Labour Laws

Staying current with hospitality industry labour laws has become not only difficult but also mandatory. The hospitality industry is a fast-paced and dynamic field that provides numerous job opportunities. From hotels, restaurants, and bars to theme parks and cruise ships. This variety makes the hospitality industry subject to various labour laws and regulations that can change frequently, making it challenging for employers or HR managers to stay up to date.

However, failure to comply with these laws can result in costly penalties and legal disputes. Not only this, but it can damage your business’s reputation.

In this blog, we’ll discuss the importance of staying current with labour laws in hospitality and provide tips and tricks to do so effectively.

#1 Stay Current with Hospitality Industry labour Law by Using Reliable Sources of Information

One of the most crucial steps in staying current with hospitality industry labour laws is to monitor changes in laws and regulations. HR managers should keep an eye on local laws and regulations that may impact their business operations. For example, capacity limits used to be one of the regulations that were applied in many countries and regions. This was to ensure that social distancing measures could be enforced and to reduce the risk of transmission of COVID-19.

That’s why it is crucial to regularly monitor the websites of governing agencies and employment and labour law bodies to stay current and gain a comprehensive understanding. Always go to the source. For example, but not limited to, the European Agency for Safety and Health at Work, which provides information and resources on occupational safety and health, including guidance on labour laws that impact the hospitality industry.

#2 Stay Current with Hospitality Industry labour Law by Signing Up for Compliance Newsletters

This can also be a good way to stay current. Signing up for a newsletter is an effective way to keep abreast of the latest labour law changes that could impact your business. In addition to the government and compliance websites, you can also sign up to any website that focuses on the hospitality industry. These are also valuable resources to initiate your search.

For example, Hospitality Lawyer is a worldwide network of attorneys that focus on hospitality, travel, and tourism issues in the U.S. That’s why it’s a good idea to use a variety of tools and resources. This is the best way to cover your bases and ensure you’re up-to-date.

#3 Attend Industry Events and Conferences to Stay Current with Hospitality Industry labour

Attending industry events, conferences, and webinars is not only a way of networking, growing connections, and learning from experts, but it is also great for making you aware of new regulations and changes. Additionally, these events offer valuable insights into the latest trends, best practices, and upcoming changes in regulations.

Bonus Tip: By joining the Society for Human Resource Management (SHRM), you can gain access to numerous resources, such as guides and articles, that aim to assist you in staying current and compliant with pertinent labour laws. Additionally, the SHRM conducts events, conferences, seminars, and workshops for its members that address specific topics.

Speaking of SHRM, we are excited to announce that we will be attending the SHRM 2023 Annual Conference & Exposition in Las Vegas from June 11-14!

Don’t miss out on this opportunity to connect with us and other HR professionals passionate about driving change in the workplace!

#4 Seek Professional Guidance from A Legal Expert

As an employer, you may not be aware of an employee’s home country and regulations in terms of labour law. That’s why it is important to have an expert labour law compliance expert who will help you stay up-to-date with employment laws. This can also be helpful if you hire internationally or are planning to expand your business overseas. They can also help businesses navigate any legal issues that may arise.

Additionally, consulting with legal experts and human resources professionals can also provide peace of mind, knowing that your business is protected.

Did you know that Novaitve has +30 years of experience in multinational hotels, and its experts are familiar with all local rules and regulations to ensure you’re always compliant?

#5 Maintain Effective Communication with Employees

Maintaining effective communication with employees is crucial for staying current with labour laws in hospitality. HR managers and hotel owners should regularly communicate any changes or updates related to labour laws. Also, provide training on compliance.

Additionally, they should encourage employees to report any potential violations of labour laws and establish a clear protocol for addressing them.

#6 Use the Right Software

Maintaining compliance without proper tools can increase the complexity of the task. Hotels and restaurants equipped with appropriate compliance software are more likely to adhere to legal requirements and mitigate the risks of human errors. Additionally, HR software can automate compliance checks and provide alerts when regulations change, helping you to avoid potential fines and penalties.

Did you know that one of Novative’s employee scheduling software features is to send an alert when you exceed the working hours mentioned in the employee contract?

Conclusion - Payroll Trends 2023

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to focus on your hotel’s strategic goals while staying in compliance with the law? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Hospitality Industry labour Laws

However, failure to comply with these laws can result in costly penalties and legal disputes. Not only this, but it can damage your business’s reputation.

In this blog, we’ll discuss the importance of staying current with labour laws in hospitality and provide tips and tricks to do so effectively.

#1 Stay Current with Hospitality Industry labour Law by Using Reliable Sources of Information

#2 Stay Current with Hospitality Industry labour Law by Signing Up for Compliance Newsletters

#3 Attend Industry Events and Conferences to stay current with Hospitality Industry labour

Bonus Tip: By joining the Society for Human Resource Management (SHRM), you can gain access to numerous resources, such as guides and articles, that aim to assist you in staying current and compliant with pertinent labour laws. Additionally, the SHRM conducts events, conferences, seminars, and workshops for its members that address specific topics.

Speaking of SHRM, we are excited to announce that we will be attending the SHRM 2023 Annual Conference & Exposition in Las Vegas from June 11-14!

Don’t miss out on this opportunity to connect with us and other HR professionals passionate about driving change in the workplace!

#4 Seek Professional Guidance from A Legal Expert

As an employer, you may not be aware of an employee’s home country rules and regulations in terms of labour law. That’s why it is important to have an expert labour law compliance expert who will help you stay up-to-date with employment laws. This can also be helpful if you hire internationally or are planning to expand your business overseas. They can also help businesses navigate any legal issues that may arise.

Additionally, consulting with legal experts and human resources professionals can also provide peace of mind, knowing that your business is protected.

Did you know that Novaitve has +30 years of experience in multinational hotels, and its experts are familiar with all local rules and regulations to ensure you’re always compliant?

#5 Maintain Effective Communication with Employees

Additionally, they should encourage employees to report any potential violations of labour laws and establish a clear protocol for addressing them.

#6 Use the Right Software

Did you know that one of Novative’s employee scheduling software features is to send an alert when you exceed the working hours mentioned in the employee contract?

Conclusion - Payroll Trends 2023

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to focus on your hotel’s strategic goals while staying in compliance with the law? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Hospitality Industry labour Laws

However, failure to comply with these laws can result in costly penalties and legal disputes. Not only this, but it can damage your business’s reputation.

In this blog, we’ll discuss the importance of staying current with labour laws in hospitality and provide tips and tricks to do so effectively.

#1 Stay Current with Hospitality Industry labour Law by Using Reliable Sources of Information

#2 Stay Current with Hospitality Industry labour Law by Signing Up for Compliance Newsletters

#3 Attend Industry Events and Conferences to Stay Current with Hospitality Industry labour

Speaking of SHRM, we are excited to announce that we will be attending the SHRM 2023 Annual Conference & Exposition in Las Vegas from June 11-14!

Don’t miss out on this opportunity to connect with us and other HR professionals passionate about driving change in the workplace!

#4 Seek Professional Guidance from A Legal Expert

Additionally, consulting with legal experts and human resources professionals can also provide peace of mind, knowing that your business is protected.

Did you know that Novaitve has +30 years of experience in multinational hotels, and its experts are familiar with all local rules and regulations to ensure you’re always compliant?

#5 Maintain Effective Communication with Employees

Additionally, they should encourage employees to report any potential violations of labour laws and establish a clear protocol for addressing them.

#6 Use the Right Software

Did you know that one of Novative’s employee scheduling software features is to send an alert when you exceed the working hours mentioned in the employee contract?

Conclusion - Hospitality Industry labour Laws

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Are you ready to focus on your hotel’s strategic goals while staying in compliance with the law?

We can support you every step of the way!

The post Hospitality Industry Labour Laws: How to Stay Current appeared first on Novative.

How to retain employees in the Hospitality Industry

Ahmed Khaleel — Wed, 19 Apr 2023 22:00:26 +0000

Retain Hospitality Employees

Retaining hospitality employees is a critical aspect of success. A high level of turnover can lead to a decrease in productivity and customer satisfaction and an increase in the costs associated with recruitment and training.

According to the Bureau of Labor Statistics, the sector has an annual turnover rate of 73.8%, with over 6% of staff leaving every month.

The number itself is concerning, but the issue goes beyond that. When almost 75% of the employees leave every year, it raises the question, What is the financial impact of this high turnover rate on the hospitality industry?

According to a study by Cornell University’s School of Hospitality Management, employee turnover costs hospitality companies an average of $5,864 per employee. It’s a substantial amount of money that could be applied to different projects to improve the overall profitability of the business. Furthermore, the hospitality industry has a long-standing track record of experiencing high levels of employee turnover and frequently encounters challenges in retaining employees.

With all that being said, you may be curious about what measures can be taken to improve your rate of employee retention. Every business is different; however, presented below are some tips and tracks that may help you through the process of how to retain your employees in the hospitality industry and keep your employees happy and wanting to stick around in the industry.

#1 Retain Hospitality Employees with an Effective onboarding process.

Research by the Brandon Hall Group found that companies with a strong onboarding process improve new hire retention by 82 percent.

The first thing to do to retain your hospitality employees is to have an effective onboarding process. We can say that the secret to a well-crafted onboarding process is a good first impression. First impressions have a lasting impact on how a person thinks about something.

The better the first impression and the longer you maintain a positive impression, the more likely it is that you will keep and retain your employees.

You can start before your employees take their first step in your company by going through a checklist of things like an offer letter, an employee agreement, a welcome email from the direct manager, and so on. Then you can move on to the “welcome onboarding process,” where you help your new hires transition into new roles.

Want to get deep into learning more about crafting a well-rounded onboarding process? Discover how our steps to mastering the hospitality onboarding process can help!

#2 Retain Hospitality Employees with Fair Compensation

It’s no secret that one of the most effective ways to retain hospitality employees is by offering competitive compensation and benefits packages. Research indicates that 95% of employees consider compensation important to their job satisfaction.

The more you offer a competitive salary package that includes health insurance, paid time off, retirement plans, and so on, the more your employees will feel valued and be more likely to remain loyal to your company.

#3 Retain Hospitality Employees with Continuous Reskilling and Upskilling

Reskilling and upskilling are effective strategies to retain hospitality employees by providing them with opportunities for career advancement and personal development.

A recent Udemy survey showed that the upskilling demand grew to a whopping 38% in 2020. As a comparison, in 2019, this figure was only 14%.

In addition to this, providing continuous reskilling and upskilling will help you face any urgent cases. For example, during the pandemic, employees had to step into unfamiliar roles and tasks. Unfortunately, they frequently lacked the necessary preparation, leading to heightened stress levels and decreased self-assurance.

But pre-training and preparation for employees can make them feel empowered when taking on new roles. Another tip is encouraging cross-departmental or job training so people know more about other roles, which can provide them with a sense of confidence if they have been asked for help.

#4 Retain Hospitality Employees with Recognition and Appreciation

Another tip that helps you retain hospitality employees is recognising and appreciating their achievements. It is easy to change jobs, especially in the hospitality industry. If your employee doesn’t feel he or she is appreciated, they will search for it in another place.

Everyone likes to be appreciated for doing a good job, so implement a staff recognition programme as part of your employee retention strategy.

There are many ways to appreciate your employees, for example, but not limited to:

A simple “thank you” can make your employees feel valued and positive about the company. Thank your employees and encourage your managers to thank their teams.

Another way is by shouting out employees on the company’s social media profiles, which is one of the simplest free employee appreciation ideas that can enhance employee wellbeing.

#5 Automate HR Tasks

Automating HR tasks in the hospitality industry can actually provide a sense of freedom to employees.

By implementing mobile-centric automated HR software, employees can easily avoid the hassle of searching for and filling out the right paperwork and tracking the right employee to submit it to. This not only saves time for both employee and employer but will also help the HR department get rid of routine tasks and focus more on strategic ones. Plus support the business and the employees in more meaningful ways.

#6 Be flexible

Effective staff scheduling is crucial to the success of any hospitality business, as it helps to ensure that the right people are available to meet the needs of customers. But at the same time, life is messy. Employees ask for last-minute time off from work maybe because their children get sick, schools close, or an employee can’t just get to work.

Understanding and trying to balance the needs of your hospitality business with those of your employees can help you create effective hospitality staff scheduling that will lead to employee retention and reduce high rates of absenteeism.

With Novative Scheduling Software for Hospitality you will have the ability to allow managers to quickly and easily communicate important information. Automatically notify staff if changes to the schedule have been made, and more.

Conclusion - Payroll Trends 2023

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to increase productivity and save time by automating your hospitality HR processes while retaining your employees? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Retain hospitality employees

According to the Bureau of Labor Statistics, the sector has an annual turnover rate of 73.8%, with over 6% of staff leaving every month.

#1 Retain Hospitality Employees with an Effective onboarding process.

Research by the Brandon Hall Group found that companies with a strong onboarding process improve new hire retention by 82 percent.

The better the first impression and the longer you maintain a positive impression, the more likely it is that you will keep and retain your employees.

Want to get deep into learning more about crafting a well-rounded onboarding process? Discover how our steps to mastering the hospitality onboarding process can help!

#2 Retain Hospitality Employees with Fair Compensation

#3 Retain Hospitality Employees with Continuous Reskilling and Upskilling

Reskilling and upskilling are effective strategies to retain hospitality employees by providing them with opportunities for career advancement and personal development.

A recent Udemy survey showed that the upskilling demand grew to a whopping 38% in 2020. As a comparison, in 2019, this figure was only 14%.

#4 Retain Hospitality Employees with Recognition and Appreciation

Another tip that helps you retain hospitality employees is recognizing and appreciating their achievements. It is easy to change jobs, especially in the hospitality industry. If your employee doesn’t feel he or she is appreciated, they will search for it in another place.

Everyone likes to be appreciated for doing a good job, so implement a staff recognition program as part of your employee retention strategy.

There are many ways to appreciate your employees, for example, but not limited to:

A simple “thank you” can make your employees feel valued and positive about the company. Thank your employees and encourage your managers to thank their teams.

Another way is by shouting out employees on the company’s social media profiles, which is one of the simplest free employee appreciation ideas that can enhance employee wellbeing.

#5 Automate HR Tasks

Automating HR tasks in the hospitality industry can actually provide a sense of freedom to employees.

#6 Be flexible

Conclusion - Payroll Trends 2023

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to increase productivity and save time by automating the scheduling processes while staying compliant? We can support you every step of the way! Novative offers both smart and powerful payroll and scheduling software and compliant HR and payroll outsourcing services. Learn more.

Retain Hospitality Employees

According to the Bureau of Labor Statistics, the sector has an annual turnover rate of 73.8%, with over 6% of staff leaving every month.

With all that being said, you may be curious about what measures can be taken to improve your rate of employee retention. Every business is different; however, presented below are some tips and tracks that may help you through the process of how to retain your employees in the hospitality industry and keep your employees happy and wanting to stick around in the industry.

#1 Retain Hospitality Employees with an Effective onboarding process.

Research by the Brandon Hall Group found that companies with a strong onboarding process improve new hire retention by 82 percent.

The better the first impression and the longer you maintain a positive impression, the more likely it is that you will keep and retain your employees.

Want to get deep into learning more about crafting a well-rounded onboarding process? Discover how our steps to mastering the hospitality onboarding process can help!

#2 Retain Hospitality Employees with Fair Compensation

#3 Retain Hospitality Employees with Continuous Reskilling and Upskilling

Reskilling and upskilling are effective strategies to retain hospitality employees by providing them with opportunities for career advancement and personal development.

A recent Udemy survey showed that the upskilling demand grew to a whopping 38% in 2020. As a comparison, in 2019, this figure was only 14%.

#4 Retain Hospitality Employees with Recognition and Appreciation

Everyone likes to be appreciated for doing a good job, so implement a staff recognition programme as part of your employee retention strategy.

There are many ways to appreciate your employees, for example, but not limited to:

A simple “thank you” can make your employees feel valued and positive about the company. Thank your employees and encourage your managers to thank their teams.

Another way is by shouting out employees on the company’s social media profiles, which is one of the simplest free employee appreciation ideas that can enhance employee wellbeing.

#5 Automate HR Tasks

Automating HR tasks in the hospitality industry can actually provide a sense of freedom to employees.

#6 Be flexible

Conclusion - Retain Hospitality Employees

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Novative offers both smart and powerful payroll and scheduling software and compliant HR and payroll outsourcing services. Learn more.

Are you ready to increase productivity and save time by automating your hospitality HR processes while retaining your employees? We can support you every step of the way!

We can support you every step of the way!

The post How to retain employees in the Hospitality Industry appeared first on Novative.

How to hire seasonal workers in the hospitality industry?

Ahmed Khaleel — Thu, 13 Apr 2023 14:07:13 +0000

hire seasonal workers

The hospitality industry is one of the most dynamic sectors that has to contend with a seasonal demand for its services. During seasonal times of the year like summer and the holiday season, the business may need to hire additional workers to meet the seasonal demand. These workers are known as seasonal workers.

If you are looking to hire seasonal workers in your hospitality business, this article is for you.

In this blog post, we will explore how to hire seasonal workers and how HR software can help businesses hire them efficiently.

What are seasonal workers?

Seasonal workers are the people you hire for a specific period of time to help you with the increased workload during busy seasons. As we give examples, these seasons can be related to holidays such as Christmas or summer vacation, or they may be related to the nature of the business.

Seasonal workers are not only related to the hospitality industry but can also be hired for various positions, including retail or agriculture. These seasonal workers can be parttime or they can work a few weeks, or months, depending on the needs of the business.

What are the benefits of hiring seasonal workers?

There are many benefits to hiring seasonal workers for your hospitality business.

Firstly, hiring seasonal workers can help alleviate the workload during seasonal demands. The more you alleviate the workload on your employees, the more you ensure that you provide exceptional customer service and create memorable experiences for guests. Which can lead to increased customer satisfaction and loyalty.

Secondly, seasonal workers can be cost-effective for businesses. As your business doesn’t have to keep seasonal workers on the payroll at the end of peak time. This can help reduce labour costs and increase profitability.

Finally, hiring seasonal workers can bring new skills and fresh perspectives to your hospitality operations. They can help to inject new ideas and energy into a team, which can lead to increased creativity and productivity.

How to hire seasonal workers in the hospitality industry?

Track Your Business Data

The first step to ensuring effective hiring of seasonal workers is tracking and understanding your business data.

To determine your needs for seasonal workers, it is essential to examine and analyse the busiest period of your hotel, resort, or restaurant. Or do you have busy times during the week or in certain seasons when you see an influx of guests? or do you notice an increase in takeaway orders? For example, to meet such seasonal demand, you may need to hire more delivery workers.

Moreover, payroll can help you forecast staffing needs based on historical data, upcoming events, and seasonal demands. Therefore, using HR software can help in reviewing the analytics and traffic from the previous busy season so you can easily create a recruitment plan that ensures you have the right seasonal workers at the right time.

Plan Ahead

Effective planning is critical for hiring an adequate number of seasonal workers to fulfil the seasonal demand. The planning process must commence early and involve innovative strategies to stay competitive against other businesses targeting the same labour pool.

The plan must take into account methods of streamlining the hiring and onboarding processes. It should reflect an updated recruitment approach to adjust to the current market dominated by jobseekers.

According to the Pew Research Center, 85% of Americans own a smartphone. Add to this the fact that 73% of US millennials and Gen Z’ers interact with each other digitally more than they do in real life, and it’s easy to see how this has the potential to impact the recruitment market.

Look for ways that can match with these generations, like investing in a strong social media strategy, creating a mobile friendly recruiting process, and offering a quick application system.

Start the Hiring Process

Once you are done with the first two steps, you can start the hiring process. By defining job roles and responsibilities and advertising your vacancies on platforms or places where job candidates are looking you will find more applicants. Want to master hospitality recruitment? Discover how our steps to conquer your recruitment hospitality nightmares can help!

In addition to our recruitment strategies, you also need to be more creative to find seasonal workers. For instance, you can contact colleges and universities to ask them to share your vacancies on their platforms. This would be a great way to reach more potential candidates.

Another tip that will help you through the hiring process is building an employee referral programme. A study by SHRM examined over 14 million job applications and found that nearly half of all hires were sourced internally.

Did you know that publishing a job advertisement is one of the many things you can do with Novative Recruitment Solution?

Onboard and Train Seasonal Workers

Once your seasonal workers are hired, you should provide focused onboarding and tailored training for them. Providing targeted onboarding and training to equip your seasonal workers with the necessary knowledge and skills to perform their job duties, including but not limited to health and safety regulations and customer service, is absolutely necessary and cannot be compromised.

Conclusion - hospitality hr challenges

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to simplify the process of hiring seasonal workers? We can support you every step of the way! Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Introduction : hire seasonal workers

If you are looking to hire seasonal workers in your hospitality business, this article is for you.

In this blog post, we will explore how to hire seasonal workers and how HR software can help businesses hire them efficiently.

What are seasonal workers?

What are the benefits of hiring seasonal workers?

There are many benefits to hiring seasonal workers for your hospitality business or business in general.

How to hire seasonal workers in the hospitality industry?

Track Your Business Data

The first step to ensuring effective hiring of seasonal workers is tracking and understanding your business data.

Plan Ahead

The plan must take into account methods of streamlining the hiring and onboarding processes. It should reflect an updated recruitment approach to adjust to the current market dominated by jobseekers.

Look for ways that can match with these generations, like investing in a strong social media strategy, creating a mobile friendly recruiting process, and offering a quick application system.

Start the Hiring Process

Did you know that publishing a job advertisement is one of the many things you can do with Novative Recruitment Solution?

Onboard and Train Seasonal Workers

Conclusion - hire seasonal workers

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to simplify the process of hiring seasonal workers? We can support you every step of the way! Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Hire seasonal workers

If you are looking to hire seasonal workers in your hospitality business, this article is for you.

In this blog post, we will explore how to hire seasonal workers and how HR software can help businesses hire them efficiently.

What are seasonal workers?

What are the benefits of hiring seasonal workers?

There are many benefits to hiring seasonal workers for your hospitality business or business in general.

How to hire seasonal workers in the hospitality industry?

Track Your Business Data

The first step to ensuring effective hiring of seasonal workers is tracking and understanding your business data.

Plan Ahead

The plan must take into account methods of streamlining the hiring and onboarding processes. It should reflect an updated recruitment approach to adjust to the current market dominated by jobseekers.

Look for ways that can match with these generations, like investing in a strong social media strategy, creating a mobile friendly recruiting process, and offering a quick application system.

Start the Hiring Process

Did you know that publishing a job advertisement is one of the many things you can do with Novative Recruitment Solution?

Onboard and Train Seasonal Workers

Conclusion - hire seasonal workers

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Are you ready to simplify the process of hiring seasonal workers?

We can support you every step of the way!

The post How to hire seasonal workers in the hospitality industry? appeared first on Novative.

Top hospitality HR challenges and how to overcome them

Ahmed Khaleel — Thu, 06 Apr 2023 14:41:06 +0000

Introduction : Top hospitality hr challenges

The hospitality industry faces numerous HR challenges, such as low wages, high turnover rates, seasonal demands, and more. However, the hospitality industry is required to provide exceptional customer service and create memorable experiences for guests. In order to succeed, you have to rely on your people (employees), because they act as the soul of your hospitality. The more you effectively handle your HR management, the more success the business achieves.

But how can you effectively handle HR management and manage your workforce to overcome hospitality HR challenges? In this blog post, we’ll explore the hospitality HR challenges and how technology can help you overcome them.

#1 Managing Seasonal Employees

One of the biggest hospitality HR challenges is managing seasonal employees. It’s no secret that many hotels, restaurants, and resorts experience high demand for workers during specific times of the year. Which put HR professionals under pressure to find temporary employees to meet operational needs.

But how can you overcome these HR hospitality challenges? The key to managing seasonal employees effectively is planning ahead.

You can start your recruitment process early, so you have plenty of time to find the best talents while maintaining clarity about the job requirements, pay rates, and expectations in advance to avoid any confusion or disappointment.

With the use of Novative HR management software for hospitality, HR professionals can streamline and automate various HR processes by:

easily creating job postings and tracking applicants.
automating the onboarding process, including employee training and paperwork.
assisting in scheduling and payroll management, ensuring that seasonal employees are paid accurately and on time.

#2 Improving Employee Retention

The second biggest hospitality HR challenge is retaining employees. The low employee retention rate (or high turnover rate) is due to many factors, such as the nature of the industry, low wages, toxic workplace cultures, a lack of growth, and more. Actually, high turnover rates can harm your business. According to the SHRM report, on average, it costs a company 6–9 months of an employee’s salary to replace him or her.

But how can you improve employee retention? Actually, there is no one-size-fits-all solution, but in general, you can provide competitive packages, foster a positive work culture, conduct an effective employee evaluation, and more.

Using Novative HR management software for hospitality can help you overcome HR challenge and improve employee retention by:

monitoring your hotel employee performance to ensure all the employees are well-trained.
providing HR professionals with data driven insights to take proper actions.

#3 Ensuring Compliance with Labor Laws

Another hospitality HR challenge is the requirement to meet many regulations and comply with laws regarding both employment and training.

Staff members play a critical role in ensuring compliance. It’s therefore essential to provide training on legal requirements, policies and procedures. Training should cover all aspects of compliance, including food safety, health and safety, data protection, and employment law. Additionally, HR managers must comply with the employment labour laws and local regulations.

Overcoming such HR challenges in the hospitality industry can start by understanding local labours, and developing policies and procedures that outline compliance.

You can also provide your employees with the proper training to meet compliance requirements. Some training for compliance can cover food safety, customer service, diversity and inclusion, and technology.

Speaking of technology, Novative HR Payroll Management and Training Software can help ensure compliance with such regulations by:

tracking employee hours and calculating overtime pay, ensuring that the business is complying with minimum wage and overtime laws.
providing a centralised platform for tracking training and certifications.

#4 Performance Management in Hospitality Industry

Finally, performance management is another HR challenge in the hospitality industry. The hospitality industry is highly competitive, and the more effectively you manage performance management, the higher quality service you provide to your customers. Ensuring that your employees performance meets the predetermined goals is critical to determining the success of a business.

In order to overcome such an HR challenge and conduct an effective employee performance review, you can start by setting effective and realistic performance expectations, creating action plans based on employees’ strengths and weaknesses, and providing proper documentation to ensure a practical and procedural process.

Novative HR Performance Management Software can help streamline the performance process by:

setting goals and outlining a timeline for the competition.
tracking performance metrics to identify areas for improvement.
creating reports and gaining insights into employees.

Conclusion - hospitality hr challenges

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to increase productivity and save time by automating your hospitality HR processes while staying compliant? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Introduction : Top hospitality hr challenges

#1 Managing Seasonal Employees

But how can you overcome these HR hospitality challenges? The key to managing seasonal employees effectively is planning ahead.

With the use of Novative HR management software for hospitality, HR professionals can streamline and automate various HR processes by:

easily creating job postings and tracking applicants.
automating the onboarding process, including employee training and paperwork.
assisting in scheduling and payroll management, ensuring that seasonal employees are paid accurately and on time.

#2 Improving Employee Retention

But how can you improve employee retention? Actually, there is no one-size-fits-all solution, but in general, you can provide competitive packages, foster a positive work culture, conduct an effective employee evaluation, and more.

Using Novative HR management software for hospitality can help you overcome HR challenge and improve employee retention by:

monitoring your hotel employee performance to ensure all the employees are well-trained.
providing HR professionals with data driven insights to take proper actions.

#3 Ensuring Compliance with Labor Laws

Another hospitality HR challenge is the requirement to meet many regulations and comply with laws regarding both employment and training.

Overcoming such HR challenges in the hospitality industry can start by understanding local labour laws, and developing policies and procedures that outline compliance.

Speaking of technology, Novative HR Payroll Management and Training Software can help ensure compliance with such regulations by:

tracking employee hours and calculating overtime pay, ensuring that the business is complying with minimum wage and overtime laws.
providing a centralised platform for tracking training and certifications.

#4 Performance Management in Hospitality Industry

Finally, performance management is another HR challenge in the hospitality industry. The hospitality industry is highly competitive, and the more effectively you manage performance management, the higher quality service you provide to your customers. Ensuring that your employees performance meets the predetermined goals is critical to determining the success of a business.

In order to overcome such an HR challenge and conduct an effective employee performance review, you can start by setting effective and realistic performance expectations, creating action plans based on employees’ strengths and weaknesses, and providing proper documentation to ensure a practical and procedural process.

Novative HR Performance Management Software can help streamline the performance process by:

setting goals and outlining a timeline for the competition.
tracking performance metrics to identify areas for improvement.
creating reports and gaining insights into employees.

Conclusion - Payroll Trends 2023

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to increase productivity and save time by automating your hospitality HR processes while staying compliant? We can support you every step of the way!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Top hospitality hr challenges

#1 Managing Seasonal Employees

But how can you overcome these HR hospitality challenges? The key to managing seasonal employees effectively is planning ahead.

With the use of Novative HR management software for hospitality, HR professionals can streamline and automate various HR processes by:

easily creating job postings and tracking applicants.
automating the onboarding process, including employee training and paperwork.
assisting in scheduling and payroll management, ensuring that seasonal employees are paid accurately and on time.

#2 Improving Employee Retention

Using Novative HR management software for hospitality can help you overcome HR challenge and improve employee retention by:

monitoring your hotel employee performance to ensure all the employees are well-trained.
providing HR professionals with data driven insights to take proper actions.

#3 Ensuring Compliance with Labor Laws

Another hospitality HR challenge is the requirement to meet many regulations and comply with laws regarding both employment and training.

Overcoming such HR challenges in the hospitality industry can start by understanding local labour, and developing policies and procedures that outline compliance.

Speaking of technology, Novative HR Payroll Management and Training Software can help ensure compliance with such regulations by:

tracking employee hours and calculating overtime pay, ensuring that the business is complying with minimum wage and overtime laws.
providing a centralised platform for tracking training and certifications.

#4 Performance Management in Hospitality Industry

Finally, performance management is another HR challenge in the hospitality industry. The hospitality industry is highly competitive, and the more effectively you manage performance management, the higher quality service you provide to your customers. Ensuring that your employees performance meets the predetermined goals is critical to determining the success of a business.

Novative HR Performance Management Software can help streamline the performance process by:

setting goals and outlining a timeline for the competition.
tracking performance metrics to identify areas for improvement.
creating reports and gaining insights into employees.

Conclusion - Hospitality HR challenges

Have you found this article useful? Stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Novative offers smart and powerful HR management software for the hospitality industry. Learn more.

Are you ready to increase productivity and save time by automating your hospitality HR processes while staying compliant?

We can support you every step of the way!

The post Top hospitality HR challenges and how to overcome them appeared first on Novative.

The most useful steps for effective hospitality staff scheduling

Ahmed Khaleel — Thu, 30 Mar 2023 11:52:11 +0000

hospitality staff scheduling

Before getting deep into the steps for effective hospitality staff scheduling, we want to recap what we talked about over the last few weeks, as we have been laser-focused on the HR challenges facing the hospitality industry as we discussed the talent acquisition and staffing processes and how to conquer your hospitality recruitment nightmares before moving on to the next process, onboarding, and how to master the hospitality onboarding process. Then, we moved on to steps to handle hospitality payroll. Now, let’s start today with the most useful steps for effective hospitality staff scheduling.

Effective staff scheduling is crucial to the success of any hospitality business, as it helps to ensure that the right people are available to meet the needs of customers. An ineffective scheduling process could lead to high employee turnover, high rates of absenteeism, and frustrated employees. Such factors can easily affect your hospitality business’s productivity.

There is no doubt that scheduling can be a real headache for managers, who often have to contend with a range of factors that can make it difficult to create an effective schedule.

According to research from TSheets, over 50 percent of business owners said they spent at least two hours a week building their teams schedules.

In this blog post, we will share a combination of staff scheduling software and planning techniques for effective hospitality staff scheduling.

#1 Understand Your Business Needs

The first way to ensure effective hospitality staff scheduling is by understanding and knowing your business’s needs.

Take a close look at your business operations and figure out when you need staff the most. Do you have busy times during the week or in certain seasons when you see an influx of guests? Knowing when your business is busiest will help you schedule your staff more effectively. Having a clear understanding of your business’s needs will help you create an effective hospitality staff schedule that is tailored to meet those needs.

Moreover, payroll can help you forecast staffing needs based on historical data, upcoming events, and seasonal trends. With the use of payroll software, you will have such information so you can adjust your staff schedules in advance to ensure proper coverage and avoid over- or under-staffing situations.

#2 Know Your Employees

The second way to ensure effective hospitality staff scheduling is by getting to know your employees on a personal level. When you understand their strengths, weaknesses, and personalities, you can create a schedule that benefits everyone involved and the business too.

Knowing your employees’ strengths and weaknesses can help you schedule them in roles that will utilise their strengths and minimise their weaknesses. This will help you create a more efficient team and improve guest satisfaction.

For example, if you have an employee who is great with customer service but struggles with multitasking, you can schedule them for front desk or concierge duties instead of a busy restaurant shift.

#3 Establish Staff Availability

Establish each employee’s availability, including their preferred work schedule and any time-off requests. This information can be a useful step towards effective hospitality staff scheduling that meets your business needs while accommodating your staff members’ personal lives.

Having such information in advance means avoiding over- or understaffing situations and can be a great way to attract and retain top talent in the hospitality industry.

Another tip is to create a list of employees who want extra shifts, having such a list will help fill the gaps whenever there is a last-minute schedule change.

#4 Create a Staffing Plan (aka Work Schedules)

Once you are finished with the first three steps and have a clear vision of everything around your employees and business, you can easily start an effective hospitality staff scheduling system.

Create a schedule that balances the needs of the business with the needs of employees. Assign shifts based on employee availability and staffing requirements and ensure that each employee has a fair and balanced workload. Remember to consider breaks and mealtimes, as well as any overtime rules that apply. For example, your local laws may force employers to double pay employees who work night shifts or more than a certain number of hours.

Using Novative Employee Scheduling Software for hospitality will help you:

allocate staff by department or location; it is up to you.
create a staffing plan that is in compliance with your local regulations and rules.
reduce scheduling errors by automating the process and eliminating the risk of spreadsheet errors.
receive alerts when creating a shift that exceeds the working hours mentioned in the employee contract.
integrate the scheduling module with other Novative HR software to streamline data entry.

#5 Publish Your Staff Planning Early

In some countries, such as the USA, there are predictive scheduling laws that necessitate advance planning as well. For example, you have to let employees know their work schedule at least 14 days in advance.

And if your country doesn’t have such a law, following it is still beneficial for your business because when the staff is aware of their work schedules well in advance, it can help to improve their morale, reduce their stress level, and make them more productive and engaged in their work.

They will know what to expect, plan their personal lives accordingly, and reduce the likelihood of having to cancel plans or requests for time off.

Using Novative Employee Scheduling Software for hospitality will help you:

increase employee morale by informing them of their work schedules via automated emails.
automatically notify staff if changes to the schedule have been made.
empower your employees to check their work schedules, ask for time off requests, and more through the Novative Mobile App Solution.

#6 Encourage Open and Ongoing Communication

Open and ongoing communication between your staff and management is essential for creating effective hospitality staff scheduling. Your staff should feel comfortable communicating with you about their needs, availability, and scheduling preferences. By doing so, you can create a schedule that works for everyone and reduce the likelihood of scheduling conflicts.

Novative Scheduling Software for Hospitality will improve communication by:

allowing managers to easily communicate important information to hospitality staff members and notify them of changes in policies, new training requirements, or special events.
providing an easy-to-use platform for submitting time-off requests, viewing schedules, and communicating changes.

#7 Monitor Your Employee Schedule Regularly

Last but not least, monitoring your hospitality staff schedule is essential for ensuring effective hospitality staff scheduling. You should regularly review your schedule and make adjustments as needed. This can help you identify any scheduling conflicts or areas where you need to make changes to ensure that your business runs smoothly.

With Novative Employee Analytics & Reports Software for Hospitality, you can:

create intuitive and easy-to-read reports in just a few clicks to identify conflicts.
access your data in real-time, at anytime, anywhere.
compare data from different time periods (by season, for example).
export data and reports in any format (Excel, PDF).

Conclusion - Payroll Trends 2023

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

hospitality staff scheduling

There is no doubt that scheduling can be a real headache for managers, who often have to contend with a range of factors that can make it difficult to create an effective schedule.

According to research from TSheets, over 50 percent of business owners said they spent at least two hours a week building their teams schedules.

In this blog post, we will share a combination of staff scheduling software and planning techniques for effective hospitality staff scheduling.

#1 Understand Your Business Needs

The first way to ensure effective hospitality staff scheduling is by understanding and knowing your business’s needs.

#2 Know Your Employees

Knowing your employees’ strengths and weaknesses can help you schedule them in roles that will utilize their strengths and minimize their weaknesses. This will help you create a more efficient team and improve guest satisfaction.

#3 Establish Staff Availability

Having such information in advance means avoiding over- or understaffing situations and can be a great way to attract and retain top talent in the hospitality industry.

Another tip is to create a list of employees who want extra shifts, having such a list will help fill the gaps whenever there is a last-minute schedule change.

#4 Create a Staffing Plan (aka Work Schedules)

Once you are finished with the first three steps and have a clear vision of everything around your employees and business, you can easily start an effective hospitality staff scheduling system.

Remember to consider breaks and mealtimes, as well as any overtime rules that apply. For example, your local laws may force employers to double pay employees who work night shifts or more than a certain number of hours.

Using Novative Employee Scheduling Software for hospitality will help you:

allocate staff by department or location; it is up to you.
create a staffing plan that is in compliance with your local regulations and rules.
reduce scheduling errors by automating the process and eliminating the risk of spreadsheet errors.
receive alerts when creating a shift that exceeds the working hours mentioned in the employee contract.
integrate the scheduling module with other Novative HR software to streamline data entry.

#5 Publish Your Staff Planning Early

They will know what to expect, plan their personal lives accordingly, and reduce the likelihood of having to cancel plans or requests for time off.

Using Novative Employee Scheduling Software for hospitality will help you:

increase employee morale by informing them of their work schedules via automated emails.
automatically notify staff if changes to the schedule have been made.
empower your employees to check their work schedules, ask for time off requests, and more through the Novative Mobile App Solution.

#6 Encourage Open and Ongoing Communication

Novative Scheduling Software for hospitality will improve communication by:

allowing managers to easily communicate important information to hospitality staff members and notify them of changes in policies, new training requirements, or special events.
providing an easy-to-use platform for submitting time-off requests, viewing schedules, and communicating changes.

#7 Monitor Your Employee Schedule Regularly

With Novative Employee Analytics & Reports Software for Hospitality, you can:

create intuitive and easy-to-read reports in just a few clicks to identify conflicts.
access your data in real-time, at anytime, anywhere.
compare data from different time periods (by season, for example).
export data and reports in any format (Excel, PDF).

Conclusion - Payroll Trends 2023

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

hospitality staff scheduling

There is no doubt that scheduling can be a real headache for managers, who often have to contend with a range of factors that can make it difficult to create an effective schedule.

According to research from TSheets, over 50 percent of business owners said they spent at least two hours a week building their teams schedules.

In this blog post, we will share a combination of staff scheduling software and planning techniques for effective hospitality staff scheduling.

#1 Understand Your Business Needs

The first way to ensure effective hospitality staff scheduling is by understanding and knowing your business’s needs.

#2 Know Your Employees

#3 Establish Staff Availability

Having such information in advance means avoiding over- or understaffing situations and can be a great way to attract and retain top talent in the hospitality industry.

Another tip is to create a list of employees who want extra shifts, having such a list will help fill the gaps whenever there is a last-minute schedule change.

#4 Create a Staffing Plan (aka Work Schedules)

Once you are finished with the first three steps and have a clear vision of everything around your employees and business, you can easily start an effective hospitality staff scheduling system.

Using Novative Employee Scheduling Software for hospitality will help you:

allocate staff by department or location; it is up to you.
create a staffing plan that is in compliance with your local regulations and rules.
reduce scheduling errors by automating the process and eliminating the risk of spreadsheet errors.
receive alerts when creating a shift that exceeds the working hours mentioned in the employee contract.
integrate the scheduling module with other Novative HR software to streamline data entry.

#5 Publish Your Staff Planning Early

They will know what to expect, plan their personal lives accordingly, and reduce the likelihood of having to cancel plans or requests for time off.

Using Novative Employee Scheduling Software for hospitality will help you:

increase employee morale by informing them of their work schedules via automated emails.
automatically notify staff if changes to the schedule have been made.
empower your employees to check their work schedules, ask for time off requests, and more through the Novative Mobile App Solution.

#6 Encourage Open and Ongoing Communication

Novative Scheduling Software for hospitality will improve communication by:

allowing managers to easily communicate important information to hospitality staff members and notify them of changes in policies, new training requirements, or special events.
providing an easy-to-use platform for submitting time-off requests, viewing schedules, and communicating changes.

#7 Monitor Your Employee Schedule Regularly

With Novative Employee Analytics & Reports Software for Hospitality, you can:

create intuitive and easy-to-read reports in just a few clicks to identify conflicts.
access your data in real-time, at anytime, anywhere.
compare data from different time periods (by season, for example).
export data and reports in any format (Excel, PDF).

Conclusion - Effective Hospitality Staff Schedule

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Novative offers both smart and powerful payroll and scheduling software and compliant HR and payroll outsourcing services. Learn more.

Ready to increase productivity and save time by automating the scheduling processes while staying compliant?

We can support you every step of the way!

The post The most useful steps for effective hospitality staff scheduling appeared first on Novative.

The most useful steps to handle hospitality payroll & scheduling

Ahmed Khaleel — Wed, 22 Mar 2023 20:36:00 +0000

payroll & scheduling processes

In the previous two articles, we discussed the recruitment and staffing processes in the hospitality industry and how to overcome recruitment nightmares. We then moved on to the next process, onboarding, and how to master the hospitality onboarding process. Now, let us walk you through the steps to handle hospitality payroll and scheduling process.

The hospitality industry is one of the most dynamic and fast-paced industries in the world. It has a wide range of businesses, such as hotels, resorts, restaurants, and bars, which require a significant amount of staff to keep running. Proper handling of hospitality payroll and scheduling is crucial for a successful hospitality business.

Interested in knowing the steps to handle hospitality payroll & scheduling processes? Check out our article.

#1 Payroll in the Hospitality Industry

Payroll in the hospitality industry encompasses the process of paying employees, including tracking hours worked, wages, taxes, and deductions. In general, payroll management can be a complex task for hospitality businesses, especially those with several employees who work part-time, full-time, casual, or seasonal jobs. Here are 3 useful steps to handle hospitality payroll.

Keep Accurate Record

Keeping accurate records of your employees’ hours and wages is crucial to handling hospitality payroll in an efficient way. This includes tracking hours worked, overtime, tips, and deductions, such as taxes, insurance, and contributions. To ensure accuracy, it’s essential to have a reliable time tracking system in place that tracks employees’ hours and automatically calculates wages.

With Novative Payroll and time tracking solutions, you can:

integrate time and attendance with your current HR infrastructure.
integrate both the payroll software and the time tracking software with each other; no double entry.
empower your employees to use the Novative Time Clock app to start and end shifts quickly with a few clicks.

Automate Your Payroll Process

Manual payroll processing and calculation can be time-consuming and prone to human errors. To streamline your payroll process, consider automating it using a payroll software system. With a payroll software system, you can set up direct deposits, calculate taxes, and generate pay stubs without the need for manual input, saving time and reducing the risk of errors.

With Novative Payroll solutions that comply with Swissdec & ISO 20022, you can:

automate the whole payroll process from A to Z.
generate declarations to authorities such as withholding tax.
empower the employees to download and check their payslips without getting back to their manager.

Stay Compliant with labour Laws and Regulations

The IRS has estimated that around one-third of employers make a payroll mistake in any given year, collecting nearly $7 billion in penalties for 2021. 

The hospitality industry is subject to various labor laws, especially when it is a multinational business. It’s essential to stay compliant with these laws to avoid legal issues and the associated costs. Be sure to keep up-to-date with new regulations and changes to existing laws.

With Novative HR and Payroll Outsourcing Services, you can:

ensure the best outsourcing services. We are experienced in the hospitality industry, and we’ve been serving a lot of multinational hospitality businesses such as Crown Plaza, Intercontinental, and Royal Plaza Montreux.
access to +30 years of experience in multinational companies from our multinational experts, who are familiar with all local rules and regulations.
increase data security because Novative services are compliant with General Data Protection Regulation (GDPR) standards and ISO 27001 certified.

#2 Scheduling in the Hospitality Industry

Scheduling is the process of assigning employees to work shifts, based on their availability, skills, and job requirements. In the hospitality industry, scheduling can be a complex task, especially during peak seasons or when there are last-minute changes. Here are 3 useful steps to handle hospitality scheduling.

Create a Staffing Plan (aka work schedules)

Creating a staffing plan is essential for proper scheduling in the hospitality industry. A staffing plan outlines the number of employees needed for each shift, based on your business’s historical data, upcoming events, and seasonal demand. This helps ensure that you have the right number of employees on hand to meet customer demand while avoiding overstaffing or understaffing.

Did you know? A QuickBooks Time survey found that 76% of workers report being satisfied or very satisfied with their work schedules.

With Novative Staff Planning and Scheduling Solutions, you can:

allocate staff by department or location; it is up to you.
feel confident in your team’s compliance with break times because you will receive warnings if rest periods are not met.
integrate the scheduling module with other HR modules to streamline data entry

Communicate with Employees

According to the same survey by QuickBooks, 56 of the respondents said their employer or manager generally determines their work schedules. Communication can play a critical role in handling the hospitality scheduling processes.

Why can’t you just encourage your employees to collaborate to do the schedule themselves to enhance employee engagement? This can help avoid scheduling conflicts and ensure that all employees are on the same page.

With Novative Staff Planning and Scheduling Solutions, you can:

empower your employees to choose their own shifts and open ones, which will reduce last-minute time-off requests and improve employee engagement and satisfaction.

Offer Flexible Scheduling Options

Offering flexible scheduling options can be a great way to attract and retain top talent in the hospitality industry. This includes options such as part-time or full-time schedules, remote work, and the ability to switch shifts with other employees. Consider offering flexible scheduling options that work for your employees’ needs and preferences.

Conclusion - Payroll Trends 2023

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Are you ready to save time by automating the payroll and scheduling processes while staying compliant? We can support you every step of the way! Novative offers both smart and powerful payroll and scheduling software and compliant HR and payroll outsourcing services. Learn more.

hospitality payroll & scheduling processes

Interested in knowing the steps to handle hospitality payroll & scheduling processes? Check out our article.

#1 Payroll in the Hospitality Industry

Keep Accurate Record

With Novative Payroll and time tracking solutions, you can:

integrate time and attendance with your current HR infrastructure.
integrate both the payroll software and the time tracking software with each other; no double entry.
empower your employees to use the Novative Time Clock app to start and end shifts quickly with a few clicks.

Automate Your Payroll Process

Manual payroll processing and calculation can be time-consuming and prone to human errors.

To streamline your payroll process, consider automating it using a payroll software system. With a payroll software system, you can set up direct deposits, calculate taxes, and generate pay stubs without the need for manual input, saving time and reducing the risk of errors.

With Novative Payroll solutions that comply with Swissdec & ISO 20022, you can:

automate the whole payroll process from A to Z.
generate declarations to authorities such as withholding tax.
empower the employees to download and check their payslips without getting back to their manager.

Stay Compliant with Labour Laws and Regulations

The IRS has estimated that around one-third of employers make a payroll mistake in any given year, collecting nearly $7 billion in penalties for 2021. 

With Novative HR and Payroll Outsourcing Services, you can:

ensure the best outsourcing services. We are experienced in the hospitality industry, and we’ve been serving a lot of multinational hospitality businesses such as Crown Plaza, Intercontinental, and Royal Plaza Montreux.
access to +30 years of experience in multinational companies from our multinational experts, who are familiar with all local rules and regulations.
increase data security because Novative services are compliant with General Data Protection Regulation (GDPR) standards and ISO 27001 certified.

#2 Scheduling in the Hospitality Industry

Create a Staffing Plan (aka work schedules)

Did you know? A QuickBooks Time survey found that 76% of workers report being satisfied or very satisfied with their work schedules.

With Novative Staff Planning and Scheduling Solutions, you can:

allocate staff by department or location; it is up to you.
feel confident in your team’s compliance with break times because you will receive warnings if rest periods are not met.
integrate the scheduling module with other HR modules to streamline data entry.

Comunicate with Employees

With Novative Staff Planning and Scheduling Solutions, you can:

empower your employees to choose their own shifts and open ones, which will reduce last-minute time-off requests and improve employee engagement and satisfaction.

Offer Flexible Scheduling Options

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Introduction - Payroll and Scheduling in the hospitality

Interested in knowing the steps to handle hospitality payroll & scheduling processes? Check out our article.

#1 Payroll in the Hospitality Industry

Keep Accurate Record

Keeping accurate records of your employees’ hours and wages is crucial to handling hospitality payroll in an efficient way. This includes tracking hours worked, overtime, tips, and deductions, such as taxes, insurance, and contributions. To ensure accuracy, it’s essential to have a reliable time tracking system in place that tracks employees’ hours and automatically calculates wages.

With Novative Payroll and time tracking solutions, you can:

integrate time and attendance with your current HR infrastructure.
integrate both the payroll software and the time tracking software with each other; no double entry.
empower your employees to use the Novative Time Clock app to start and end shifts quickly with a few clicks.

Automate Your Payroll Process

Manual payroll processing and calculation can be time-consuming and prone to human errors.

With Novative Payroll solutions that comply with Swissdec & ISO 20022, you can:

automate the whole payroll process from A to Z.
generate declarations to authorities such as withholding tax.
empower the employees to download and check their payslips without getting back to their manager.

Stay Compliant with Labour Laws and Regulations

The IRS has estimated that around one-third of employers make a payroll mistake in any given year, collecting nearly $7 billion in penalties for 2021. 

With Novative HR and Payroll Outsourcing Services, you can:

ensure the best outsourcing services. We are experienced in the hospitality industry, and we’ve been serving a lot of multinational hospitality businesses such as Crown Plaza, Intercontinental, and Royal Plaza Montreux.
access to +30 years of experience in multinational companies from our multinational experts, who are familiar with all local rules and regulations.
increase data security because Novative services are compliant with General Data Protection Regulation (GDPR) standards and ISO 27001 certified.

#2 Scheduling in the Hospitality Industry

Create a Staffing Plan (aka work schedules)

Did you know? A QuickBooks Time survey found that 76% of workers report being satisfied or very satisfied with their work schedules.

With Novative Staff Planning and Scheduling Solutions, you can:

allocate staff by department or location; it is up to you.
feel confident in your team’s compliance with break times because you will receive warnings if rest periods are not met.
integrate the scheduling module with other HR modules to streamline data entry.

Communicate with Employees

With Novative Staff Planning and Scheduling Solutions, you can:

empower your employees to choose their own shifts and open ones, which will reduce last-minute time-off requests and improve employee engagement and satisfaction.

Offer Flexible Scheduling Options

Have you found this article useful? stay tuned for more! At Novative, HR in hospitality is a subject we discuss regularly. Follow us to make sure you don’t miss any of our content on this subject!

Ready to automate your payroll and scheduling process in the hospitality industry ??

We can support you every step of the way!

The post The most useful steps to handle hospitality payroll & scheduling appeared first on Novative.

The 4 useful steps to mastering the hospitality onboarding process

Ahmed Khaleel — Thu, 16 Mar 2023 13:17:07 +0000

In the last article, we talked about how to conquer the recruitment nightmares and how to build a solid hospitality recruitment strategy to find the best talents, Now, it is time to know the steps to mastering your hospitality onboarding process.

The first impression is the secret to mastering your hospitality onboarding process. First impressions have a long-term impact on how a person thinks about something, whether it’s a person, activity, or organisation.

Your new hires accepted the offer and will come to you because they have positive impressions of your company, but keeping these positive impressions is not an easy task, and signing the contract doesn’t mean setting impressions in stone. There are still a lot of questions and situations that will shape the expectations of your new hires: how their workday looks, how flexible the management is, etc.

Impressions do not change, and they are completed over time as people gain experience. Hence, to master the hospitality onboarding process, you have to start with continued and appropriate communication from the moment the new hire accepts the position, continue with it from the moment he takes his first step in the company, and then improve a great work experience. See, it is an ongoing process.

In fact, a well-done onboarding process boosts the employee experience and can increase retention by 50%.

Interested in knowing the steps to mastering the hospitality onboarding process? Check out our article.

#1 The "Preboarding" Step.

During step one, known as preboarding, the new hires go through a checklist of things to meet legal compliance and ensure they feel welcome. This will include things like an offer letter, an employee agreement, a summary of benefits, an employee handbook, a welcome email from direct managers, etc.

The preboarding step is mandatory because it allows the employee to have a clear picture before they begin their journey; it lets you ensure that you create a great first impression.

Digitalising your preboarding process will help to improve your vision control, ease collaboration, and save both the HR team and new hires a significant amount of time and paper.

Planning the preboarding step with the Novative Onboarding Solution will help you

centralise onboarding paperwork, allowing new hires to check and verify forms without the hassle of manually handling them.
sign digital documents through the NG Smart Novative e-documents
secure your digital data with Novative Services, which is compliant with General Data Protection Regulation (GDPR) standards and ISO 27001 certified.

#2 The “Welcome on Board” Step.

Step two of mastering the hospitality onboarding process is the orientation. It’s the phase when your employees take their first steps at your company where you have to invest time and effort in perfecting your company’s welcoming process to ensure your new hires have a positive first impression that is indelible.

In this step, you will help your employees transition into their new roles. Hospitality industry employee orientation usually includes learning the menu, how each position relates to others, a quick tour of the facilities such as where employees can store their clothes, highlighting security and safety issues, or learning how to ask for help. This step is the most important for retaining talent, as it is responsible for the first impression and sets the general tone of employment.

Creating the orientation step with the Novative Onboarding Solution will help you:

save time by completing the paperwork quickly.
set new hires up in advance with a customised welcome email and IT checklists.
create the first day and week tasks checklist to have a clearer picture of the next step.

#3 The “Training” Step

Once you have finished up with the first two steps and have a well-nailed orientation process, you can go with the third and most important step to continue mastering your hospitality onboarding process, which is the “training” step.

In step three, employees communicate with the new employers to outline what they can expect from their joining.

Managers should provide a communication channel where new hires can ask questions. A well-done training step can be a combination of workshops, shadowing, on-the-job training and seminars. Creating a channel for new hires to ask questions, regardless of how simple the question appears, is important too and can forecast a culture of employee engagement.

Line managers can also better track individuals’ progress through course modules and milestones by digitising the onboarding process.

Administrating and digitalising the training step with the Novative Onboarding Solution will help you:

create the FAQs company; it is preferable to have it written down so that new hires and everyone else can refer to them, both onsite and remotely.
track the individuals’ progress through course modules and milestones. Share the training documents through the Novative E-document solution so you can track what they’ve read.

#4 The “Transition to Be a Part of The Team” Step.

In the fourth step, the new hires will transition from the “sideline” stage to the “field”, where they will engage in the game with the rest of the team. The transition period is crucial for a new hire. We know that it takes time to adapt to new responsibilities, environments, and even cultures.

That’s why managers should advise and encourage their subordinates to help the new hires, so they feel welcome. The manager can also try assigning a fellow employee as a mentor to help them engage and integrate quickly.

During the first few months of your new hire’s tenure, the manager should communicate, set goals, and provide them with easy-to-understand success metrics so you can evaluate them later. While giving them the time to get accustomed to the work environment and familiarise themselves with peers.

With Novative’s industry leading employment HR solutions, you can:

create clear success metrics to easily track and evaluate the new hires through our performance appraisal tracking system.
streamline your onboarding process by creating an onboarding checklist so you can track the whole process from A to Z.

Conclusion - Payroll Trends 2023

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Are you ready to save time and the environment by digitalising the onboarding process and make your new employee onboarding experience as enjoyable as possible? We can support you every step of the way! NOVA Smart NG is the solution to cover your Hospitality onboarding needs. Learn More.

Introduction - Payroll Trends 2023

In the last article, we talked about how to conquer the recruitment nightmares and how to build a solid hospitality recruitment strategy to find the best talents, Now, it is time to know the steps to mastering your hospitality onboarding process.

Impressions do not change, and they are completed over time as people gain experience. Hence, to master the hospitality onboarding process, you have to start with continued and appropriate communication from the moment the new hire accepts the position, continue with it from the moment he takes his first step in the company, and then improve a great work experience. See, it is an ongoing process.

In fact, a well-done onboarding process boosts the employee experience and can increase retention by 50%.

Interested in knowing the steps to mastering the hospitality onboarding process? Check out our article.

#1 The "Preboarding" Step.

The preboarding step is mandatory because it allows the employee to have a clear picture before they begin their journey; it lets you ensure that you create a great first impression.

Digitalizing your preboarding process will help to improve your vision control, ease collaboration, and save both the HR team and new hires a significant amount of time and paper.

Planning the preboarding step with the Novative Onboarding Solution will help you

centralise onboarding paperwork, allowing new hires to check and verify forms without the hassle of manually handling them.
sign digital documents through the NG Smart Novative e-documents
secure your digital data with Novative Services, which is compliant with General Data Protection Regulation (GDPR) standards and ISO 27001 certified.

#2 The “Welcome on Board” Step.

Step two of mastering the hospitality onboarding process is the orientation. It’s the phase when your employees take their first steps at your company where you have to invest time and effort in perfecting your company’s welcoming process to ensure your new hires have a positive first impression that is indelible.

Creating the orientation step with the Novative Onboarding Solution will help you:

save time by completing the paperwork quickly.
set new hires up in advance with a customised welcome email and IT checklists.
create the first day and week tasks checklist to have a clearer picture of the next step.

#3 The “Training” Step

In step three, employees communicate with the new employers to outline what they can expect from their joining. Managers should provide a communication channel where new hires can ask questions. A well-done training step can be a combination of workshops, shadowing, on-the-job training and seminars. Creating a channel for new hires to ask questions, regardless of how simple the question appears, is important too and can forecast a culture of employee engagement.

Line managers can also better track individuals’ progress through course modules and milestones by digitising the onboarding process.

Administrating and digitalising the training step with the Novative Onboarding Solution will help you:

create the FAQs company; it is preferable to have it written down so that new hires and everyone else can refer to them, both onsite and remotely.
track the individuals’ progress through course modules and milestones. Share the training documents through the Novative E-document solution so you can track what they’ve read.

#4 The “Transition to Be a Part of The Team” Step.

In the fourth step, the new hires will transition from the “sideline” stage to the “field”, where they will engage in the game with the rest of the team. The transition period is crucial for a new hire. We know that it takes time to adapt to new responsibilities, environments, and even cultures.

During the first few months of your new hire’s tenure, the manager should communicate, set goals, and provide them with easy-to-understand success metrics so you can evaluate them later. While giving them the time to get accustomed to the work environment and familiarise themselves with peers.

With Novative’s industry leading employment screening solutions, you can:

create clear success metrics to easily track and evaluate the new hires through our performance appraisal tracking system.
streamline your onboarding process by creating an onboarding checklist so you can track the whole process from A to Z.

Conclusion - Payroll Trends 2023

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Are you ready to save time and the environment by digitalizing the onboarding process and make your new employee onboarding experience as enjoyable as possible? We can support you every step of the way! NOVA Smart NG is the solution to cover your Hospitality onboarding needs. Learn More.

Introduction - Payroll Trends 2023

In the last article, we talked about how to conquer the recruitment nightmares and how to build a solid hospitality recruitment strategy to find the best talents, Now, it is time to know the steps to mastering your hospitality onboarding process.

In fact, a well-done onboarding process boosts the employee experience and can increase retention by 50%.

Interested in knowing the steps to mastering the hospitality onboarding process? Check out our article.

#1 The "Preboarding" Step.

The preboarding step is mandatory because it allows the employee to have a clear picture before they begin their journey; it lets you ensure that you create a great first impression.

Digitalizing your preboarding process will help to improve your vision control, ease collaboration, and save both the HR team and new hires a significant amount of time and paper.

Planning the preboarding step with the Novative Onboarding Solution will help you

centralize onboarding paperwork, allowing new hires to check and verify forms without the hassle of manually handling them.
sign digital documents through the NG Smart Novative e-documents
secure your digital data with Novative Services, which is compliant with General Data Protection Regulation (GDPR) standards and ISO 27001 certified.

#2 The “Welcome on Board” Step.

Creating the orientation step with the Novative Onboarding Solution will help you:

save time by completing the paperwork quickly.
set new hires up in advance with a customized welcome email and IT checklists.
create the first day and week tasks checklist to have a clearer picture of the next step.

#3 The “Training” Step

Line managers can also better track individuals’ progress through course modules and milestones by digitizing the onboarding process.

Administrating and digitalizing the training step with the Novative Onboarding Solution will help you:

create the FAQs company; it is preferable to have it written down so that new hires and everyone else can refer to them, both onsite and remotely.
track the individuals’ progress through course modules and milestones. Share the training documents through the Novative E-document solution so you can track what they’ve read.

#4 The “Transition to Be a Part of The Team” Step.

During the first few months of your new hire’s tenure, the manager should communicate, set goals, and provide them with easy-to-understand success metrics so you can evaluate them later. While giving them the time to get accustomed to the work environment and familiarize themselves with peers.

With Novative’s industry leading employment screening solutions, you can:

create clear success metrics to easily track and evaluate the new hires through our performance appraisal tracking system.
streamline your onboarding process by creating an onboarding checklist so you can track the whole process from A to Z.

Conclusion - Payroll trends 2023

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Ready to make your new employee onboarding experience as enjoyable as possible?

We can support you every step of the way!

The post The 4 useful steps to mastering the hospitality onboarding process appeared first on Novative.

The 4 useful steps to conquer hospitality recruitment nightmares

Ahmed Khaleel — Thu, 09 Mar 2023 14:09:03 +0000

Hospitality recruitment is affected by many challenges. It’s no secret that hospitality has one of the highest employee turnover rates among other industries.

A recent report by People 1st estimated that the hospitality sector still needs 993,000 staff by 2022.

In addition to high turnover, the combination of increased demand for hospitality personnel with a decreased pool of suitable and interested candidates is a HOSPITALITY RECRUITMENT NIGHTMARE.

We can all agree that the hotel and hospitality industries are highly rewarding, and a well-managed hotel can deliver and generate good annual returns. At the end of the day, a lack of talented people is one of the most important factors that holds back growth. People are important, they act as the soul of hospitality.

Interested in learning how to conquer your hospitality recruitment nightmares? Check out our article.

#1 Write Clear and Concise Job Descriptions.

The first step to conquering your hospitality recruitment nightmares and making better hiring decisions is writing clear job descriptions.

Good job descriptions are the foundation for all the upcoming processes such as job posting, recruitment and selection, evaluating the candidates, etc.

Creating your Job Descriptions with Novative Recruitment Solutions will help you:

centralise a repository for job descriptions without administrative burden.
structure the job description formula, from the job title, job summary, and responsibilities to the company overview and statement of equal employment opportunity and benefits.
format, customise, and highlight the most important points in your job descriptions

#2 Create a Job AD that Entices Candidates.

You need to take the second step to conquering your hospitality recruitment nightmares by creating a clear and direct brief about your vacancy, starting with a simple but attractive brief that can entice candidates.

Novative experts want to highlight some of the points that can nail your job AD:

The power of words: a well-written Job ad is very important because it’s your chance to sell the role to your potential applicant. For example, you can use the AD to highlight the simple question of why your company is the youtbian workplace.
Using powerful words is critical to enticing candidates. You can refer to choices like checking the list of action verbs to help you in your writing.
Optimise the AD with keywords: millions of job seekers search for jobs using a lot of keywords. This makes SEO crucial to the recruitment process, especially when writing job ads.
But keep in mind to keep it simple and unique; don’t use creative names like Ninja, warrior, etc. For example, if you have a vacancy in sales while your company is in the B2B space with globally distributed clients, you can add more adjectives to your job title, like “Global B2B Sales Manager.”

#3 Reach a Larger Audience with a Few Clicks.

Once you have finished up with the first two steps and have a well-nailed job advertisement, you can go with the third step to continue conquering your hospitality recruitment nightmare, which is advertising your vacancies.

There are many ways to advertise your vacancies. However, in the hospitality industry, this could be a nightmare because you will most likely have multiple vacancies, such as waiters, hostesses, cooks, and even housekeepers, that need to be published at the same time. Imagine how long it would take you to individually post every vacancy on every platform.

Automating your recruitment process with Novative Recruitment Solutions will help you:

post more than a vacancy with a click.
publish all your vacancies on all platforms at the same time.
get access to the history of previously published openings so you can easily publish them again instead of creating them from scratch.

#4 Screen, Filter, and select applicants in a minute.

The fourth step to conquering your hospitality recruitment nightmares is screening your applicants to start selecting the best candidates.

The hospitality industry is all about offering customers excellent service. As we mentioned, people are important; they act as the soul of hospitality. That’s why you must ensure that you hire qualified and well-trained people to ensure you hit the maximum level of satisfaction.

With Novative’s industry leading employment screening solutions, you can:

streamline your screening process by receiving all applications on one screen.
create a pre-email to automate your response to candidates.
automatically send your filtration process to your direct manager so he/she can confirm your process to ensure making bias-free screening and hiring decisions.
get your hospitality managers out of the recruitment process by offloading all of the administrative and tedious tasks until the hiring decisions and technical interviews need to be done.
verify the best staff to represent your business in front of your valued customers.

Conclusion - Payroll Trends 2023

Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.

Are you ready to save time by streamlining your publishing and screening processes while maintaining quality? We can support you every step of the way! NOVA Smart NG is the solution to cover your Hospitality recruitment needs. Learn More.

Introduction - Payroll Trends 2023

Hospitality recruitment is affected by many challenges. It’s no secret that hospitality has one of the highest employee turnover rates among other industries.

A recent report by People 1st estimated that the hospitality sector still needs 993,000 staff by 2022.

In addition to high turnover, the combination of increased demand for hospitality personnel with a decreased pool of suitable and interested candidates is a HOSPITALITY RECRUITMENT NIGHTMARE.

We can all agree that the hotel and hospitality industries are highly rewarding, and a well-managed hotel can deliver and generate good annual returns. At the end of the day, a lack of talented people is one of the most important factors that holds back growth. People are important, they act as the soul of hospitality.

Interested in learning how to conquer your hospitality recruitment nightmares? Check out our article.

#1 Write Clear and Concise Job Descriptions.

The first step to conquering your hospitality recruitment nightmares and making better hiring decisions is writing clear job descriptions.

Good job descriptions are the foundation for all the upcoming processes such as job posting, recruitment and selection, evaluating the candidates, etc.

Creating your Job Descriptions with Novative Recruitment Solutions will help you:

centralise a repository for job descriptions without administrative burden.
structure the job description formula, from the job title, job summary, and responsibilities to the company overview and statement of equal employment opportunity and benefits.
format, customise, and highlight the most important points in your job descriptions.

#2 Create a Job AD that Entices Candidates.

You need to take the second step to conquering your hospitality recruitment nightmares by creating a clear and direct brief about your vacancy, starting with a simple but attractive brief that can entice candidates.

Novative experts want to highlight some of the points that can nail your job AD:

The power of words: a well-written Job ad is very important because it’s your chance to sell the role to your potential applicant. For example, you can use the AD to highlight the simple question of why your company is the youtbian workplace.
Using powerful words is critical to enticing candidates. You can refer to choices like checking the list of action verbs to help you in your writing.
Optimise the AD with keywords: millions of job seekers search for jobs using a lot of keywords. This makes SEO crucial to the recruitment process, especially when writing job ads.
But keep in mind to keep it simple and unique; don’t use creative names like Ninja, warrior, etc. For example, if you have a vacancy in sales while your company is in the B2B space with globally distributed clients, you can add more adjectives to your job title, like “Global B2B Sales Manager.”

#3 Reach a Larger Audience with a Few Clicks.

Automating your recruitment process with Novative Recruitment Solutions will help you:

post more than a vacancy with a click.
publish all your vacancies on all platforms at the same time.
get access to the history of previously published openings so you can easily publish them again instead of creating them from scratch.

#4 Screen, Filter, and Select Applicants in a Minute.

The fourth step to conquering your hospitality recruitment nightmares is screening your applicants to start selecting the best candidates.

With Novative’s industry leading employment screening solutions, you can:

streamline your screening process by receiving all applications on one screen.
create a pre-email to automate your response to candidates.
automatically send your filtration process to your direct manager so he/she can confirm your process to ensure making bias-free screening and hiring decisions.
get your hospitality managers out of the recruitment process by offloading all of the administrative and tedious tasks until the hiring decisions and technical interviews need to be done.
verify the best staff to represent your business in front of your valued customers.

Conclusion - Payroll Trends 2023

Have you found this article useful? Then stay tuned, as we will be sharing more articles on how to conquer your hospitality recruitment nightmare.

Introduction - Payroll Trends 2023

Hospitality recruitment is affected by many challenges. It’s no secret that hospitality has one of the highest employee turnover rates among other industries.

A recent report by People 1st estimated that the hospitality sector still needs 993,000 staff by 2022.

In addition to high turnover, the combination of increased demand for hospitality personnel with a decreased pool of suitable and interested candidates is a HOSPITALITY RECRUITMENT NIGHTMARE.

Interested in learning how to conquer your hospitality recruitment nightmares? Check out our article.

#1 Write Clear and Concise Job Descriptions.

The first step to conquering your hospitality recruitment nightmares and making better hiring decisions is writing clear job descriptions.

Good job descriptions are the foundation for all the upcoming processes such as job posting, recruitment and selection, evaluating the candidates, etc.

Creating your Job Descriptions with Novative Recruitment Solutions will help you:

centralise a repository for job descriptions without administrative burden.
structure the job description formula, from the job title, job summary, and responsibilities to the company overview and statement of equal employment opportunity and benefits.
format, customise, and highlight the most important points in your job descriptions.

#2 Create a Job AD that Entices Candidates

Novative experts want to highlight some of the points that can nail your job AD:

The power of words: a well-written Job ad is very important because it’s your chance to sell the role to your potential applicant. For example, you can use the AD to highlight the simple question of why your company is the youtbian workplace.
Using powerful words is critical to enticing candidates. You can refer to choices like checking the list of action verbs to help you in your writing.
Optimise the AD with keywords: millions of job seekers search for jobs using a lot of keywords. This makes SEO crucial to the recruitment process, especially when writing job ads.
But keep in mind to keep it simple and unique; don’t use creative names like Ninja, warrior, etc. For example, if you have a vacancy in sales while your company is in the B2B space with globally distributed clients, you can add more adjectives to your job title, like “Global B2B Sales Manager.”

#3 Reach a Larger Audience with a Few Clicks.

Automating your recruitment process with Novative Recruitment Solutions will help you:

post more than a vacancy with a click.
publish all your vacancies on all platforms at the same time.
get access to the history of previously published openings so you can easily publish them again instead of creating them from scratch.

#4 Screen, Filter, and Select Applicants in a Minute.

The fourth step to conquering your hospitality recruitment nightmares is screening your applicants to start selecting the best candidates.

With Novative’s industry leading employment screening solutions, you can:

streamline your screening process by receiving all applications on one screen.
create a pre-email to automate your response to candidates.
automatically send your filtration process to your direct manager so he/she can confirm your process to ensure making bias-free screening and hiring decisions.
get your hospitality managers out of the recruitment process by offloading all of the administrative and tedious tasks until the hiring decisions and technical interviews need to be done.
verify the best staff to represent your business in front of your valued customers.

Conclusion - Payroll trends 2023

Have you found this article useful? Then stay tuned, as we will be sharing more articles on how to conquer your hospitality recruitment nightmare.
NOVA Smart NG is the solution to cover your Hospitality recuriment needs. Learn More.

Ready to save time by streamlining your publishing and screening processes while maintaining quality

We can support you every step of the way!

The post The 4 useful steps to conquer hospitality recruitment nightmares appeared first on Novative.