Diversity in the Hospitality Industry
Diversity in the hospitality industry is a must because it is a customer-centric industry. It relies on people to provide exceptional customer service.
As travelling nowadays becomes easier, it becomes imperative to promote and demonstrate cultural sensitivity when interacting with clients (not only clients, but between the employees themselves).
Promoting diversity in your hospitality business will not only enhance your customer experience but also enhance employee engagement. Research has demonstrated that diverse workforces exhibit heightened creativity, accelerated problem-solving, increased innovation, and enhanced decision-making capabilities. According to studies, diverse teams make better decisions than non-diverse teams up to 87 % of the time.
Interested in learning how to promote diversity in the hospitality industry? Check out our article to learn more.
#1 Assess Current Policies
If you want to move to a more diverse organisation, begin by digging deep into your current practises, policies, and procedures to get a comprehensive understanding of your situation. Examine all the hospitality business areas, such as talent acquisition, hiring, onboarding, promotion, performance evaluation, work-life balance, etc.
This means that you will need to create a new policy or amend the current ones to support diversity and inclusion in the workplace. For example, but not limited to:
- Offer different holidays that allow employees to take time off based on their religious or cultural situation, which promotes more diversity.
- Offer your organisation’s policies in a translated version so every employee can communicate in his or her preferred language.
#2 Build a Bond of Trust to Promote Diversity in the Hospitality Industry
Creating workplace diversity policies is half the way to a more diverse workplace. In addition to assessing your current policies, creating a bond of trust and enhancing mutual respect is essential for promoting diversity in the hospitality industry. All your team members must share and apply the values of understanding and respect to avoid any potential conflict. If a conflict arises because of the language barrier, for instance, you will have to act as an intermediary while respecting the cultures of each party.
To build trust within your team, encourage speaking up and communicating verbally. Be aware of any signs of misunderstanding and don’t let it fester. You can hold regular one-on-one meetings with your employees to ensure their well-being.
Another tip is that you can have your employees volunteer together in your communities to forge deeper connections with one another. This can help create opportunities for your diverse workforce to understand each other.
#3 Have A Look at Your Own Team.
The hospitality industry lags behind other sectors when it comes to addressing diversity. According to studies by the Castle Project, the report found that in 2021, representation of black leaders in the hospitality industry fell from 2.7 percent at the director level to 1.6 percent at the chief (C-suite) level.
Additionally, the hospitality industry deals with people from different cultures, races, ages, etc. Thus, it is incongruous to claim diversity and inclusion without demonstrating it through your employment practices.
You can start by transforming and changing your own workplaces. There are a lot of different ways to promote diversity in your business, such as by promoting pay equity, making your managers and employees aware of unconscious bias, developing a diversity training programme, and more.
#4 Create A Recruiting Strategy for Diversity in The Hospitality Industry.
Did you know that more than 3 out of 4 job seekers and employees (76%) report that a diverse workforce is an important factor when evaluating companies and job offers? Some recruiting strategies that can promote diversity are:
- Building a diverse talent pool: Although it is a good idea to have a predefined list of skills and characteristics, remember to be flexible. Be open to all cultures, differences, and, of course, different experiences.
- Mitigating Bias: investing in training to inform your employees of these biases and what actions continue to reinforce them can be a vital step towards promoting diversity.
- Using Recruitment Software: If you are not investing in recruitment software, you should consider doing so. With such a tool, you can expand your search for candidates. Get your hospitality vacancies in front of different candidates. Additionally, recruitment software will help you automate your recruitment process, giving your team the opportunity to focus more on diversity. Did you know that 41% of companies claim they don’t have the time to implement diversity initiatives?
#5 Measure, Track, Assess, and Adapt.
Promoting diversity in the hospitality industry is not a quick fix. It’s an ongoing process that requires you to set diversity-related goals and establish metrics to measure progress in the process. Regularly review data on employee performance, employee satisfaction, and retention rates to identify areas that need improvement.
Another tip is to seek regular feedback from your team and create opportunities for open discussions, as we mentioned above, by building a bond of trust.
Conclusion - diversity in the hospitality industry
Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.
Are you ready to promote hospitality diversity by digitizing the HR process to focus more on your strategic tasks? We can support you every step of the way!
Novative offers both smart and powerful HR management software and global payroll outsourcing services for the hospitality industry. Learn more.
Diversity in the Hospitality Industry: How to Promote It
Diversity in the hospitality industry is a must because it is a customer-centric industry. It relies on people to provide exceptional customer service.
As travelling nowadays becomes easier, it becomes imperative to promote and demonstrate cultural sensitivity when interacting with clients (not only clients, but between the employees themselves).
Promoting diversity in your hospitality business will not only enhance your customer experience but also enhance employee engagement. Research has demonstrated that diverse workforces exhibit heightened creativity, accelerated problem-solving, increased innovation, and enhanced decision-making capabilities. According to studies, diverse teams make better decisions than non-diverse teams up to 87 % of the time.
Interested in learning how to promote diversity in the hospitality industry? Check out our article to learn more.
#1 Assess Current Policies
If you want to move to a more diverse organisation, begin by digging deep into your current practises, policies, and procedures to get a comprehensive understanding of your situation. Examine all the hospitality business areas, such as talent acquisition, hiring, onboarding, promotion, performance evaluation, work-life balance, etc.
This means that you will need to create a new policy or amend the current ones to support diversity and inclusion in the workplace. For example, but not limited to:
- Offer different holidays that allow employees to take time off based on their religious or cultural situation, which promotes more diversity.
- Offer your organisation’s policies in a translated version so every employee can communicate in his or her preferred language.
#2 Build a Bond of Trust to Promote Diversity in the Hospitality Industry
Creating workplace diversity policies is half the way to a more diverse workplace. In addition to assessing your current policies, creating a bond of trust and enhancing mutual respect is essential for promoting diversity in the hospitality industry. All your team members must share and apply the values of understanding and respect to avoid any potential conflict. If a conflict arises because of the language barrier, for instance, you will have to act as an intermediary while respecting the cultures of each party.
To build trust within your team, encourage speaking up and communicating verbally. Be aware of any signs of misunderstanding and don’t let it fester. You can hold regular one-on-one meetings with your employees to ensure their well-being.
Another tip is that you can have your employees volunteer together in your communities to forge deeper connections with one another. This can help create opportunities for your diverse workforce to understand each other.
#3 Have A Look at Your Own Team.
The hospitality industry lags behind other sectors when it comes to addressing diversity. According to studies by the Castle Project, the report found that in 2021, representation of black leaders in the hospitality industry fell from 2.7 percent at the director level to 1.6 percent at the chief (C-suite) level.
Additionally, the hospitality industry deals with people from different cultures, races, ages, etc. Thus, it is incongruous to claim diversity and inclusion without demonstrating it through your employment practises.
You can start by transforming and changing your own workplaces. There are a lot of different ways to promote diversity in your business, such as by promoting pay equity, making your managers and employees aware of unconscious bias, developing a diversity training programme, and more.
#4 Create A Recruiting Strategy for Diversity in The Hospitality Industry.
Did you know that more than 3 out of 4 job seekers and employees (76%) report that a diverse workforce is an important factor when evaluating companies and job offers? Some recruiting strategies that can promote diversity are:
- Building a diverse talent pool: Although it is a good idea to have a predefined list of skills and characteristics, remember to be flexible. Be open to all cultures, differences, and, of course, different experiences.
- Mitigating Bias: investing in training to inform your employees of these biases and what actions continue to reinforce them can be a vital step towards promoting diversity.
- Using Recruitment Software: If you are not investing in recruitment software, you should consider doing so. With such a tool, you can expand your search for candidates. Get your hospitality vacancies in front of different candidates. Additionally, recruitment software will help you automate your recruitment process, giving your team the opportunity to focus more on diversity. Did you know that 41% of companies claim they don’t have the time to implement diversity initiatives?
#5 Measure, Track, Assess, and Adapt.
Promoting diversity in the hospitality industry is not a quick fix. It’s an ongoing process that requires you to set diversity-related goals and establish metrics to measure progress in the process. Regularly review data on employee performance, employee satisfaction, and retention rates to identify areas that need improvement.
Another tip is to seek regular feedback from your team and create opportunities for open discussions, as we mentioned above, by building a bond of trust.
Conclusion - Hospitality employee performance reviews
Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.
Are you ready to promote hospitality diversity by digitizing the HR process to focus more on your strategic tasks? We can support you every step of the way!
Novative offers both smart and powerful HR management software and global payroll outsourcing services for the hospitality industry. Learn more.
diversity in the hospitality industry
Diversity in the hospitality industry is a must because it is a customer-centric industry. It relies on people to provide exceptional customer service.
As travelling nowadays becomes easier, it becomes imperative to promote and demonstrate cultural sensitivity when interacting with clients (not only clients, but between the employees themselves).
Promoting diversity in your hospitality business will not only enhance your customer experience but also enhance employee engagement. Research has demonstrated that diverse workforces exhibit heightened creativity, accelerated problem-solving, increased innovation, and enhanced decision-making capabilities. According to studies, diverse teams make better decisions than non-diverse teams up to 87 % of the time.
Interested in learning how to promote diversity in the hospitality industry? Check out our article to learn more.
#1 Assess Current Policies
If you want to move to a more diverse organisation, begin by digging deep into your current practises, policies, and procedures to get a comprehensive understanding of your situation. Examine all the hospitality business areas, such as talent acquisition, hiring, onboarding, promotion, performance evaluation, work-life balance, etc.
This means that you will need to create a new policy or amend the current ones to support diversity and inclusion in the workplace. For example, but not limited to:
- Offer different holidays that allow employees to take time off based on their religious or cultural situation, which promotes more diversity.
- Offer your organisation’s policies in a translated version so every employee can communicate in his or her preferred language.
#2 Build a Bond of Trust to Promote Diversity in the Hospitality Industry
Creating workplace diversity policies is half the way to a more diverse workplace. In addition to assessing your current policies, creating a bond of trust and enhancing mutual respect is essential for promoting diversity in the hospitality industry. All your team members must share and apply the values of understanding and respect to avoid any potential conflict. If a conflict arises because of the language barrier, for instance, you will have to act as an intermediary while respecting the cultures of each party.
To build trust within your team, encourage speaking up and communicating verbally. Be aware of any signs of misunderstanding and don’t let it fester. You can hold regular one-on-one meetings with your employees to ensure their well-being.
Another tip is that you can have your employees volunteer together in your communities to forge deeper connections with one another. This can help create opportunities for your diverse workforce to understand each other.
#3 Have A Look at Your Own Team.
The hospitality industry lags behind other sectors when it comes to addressing diversity. According to studies by the Castle Project, the report found that in 2021, representation of black leaders in the hospitality industry fell from 2.7 percent at the director level to 1.6 percent at the chief (C-suite) level.
Additionally, the hospitality industry deals with people from different cultures, races, ages, etc. Thus, it is incongruous to claim diversity and inclusion without demonstrating it through your employment practises.
You can start by transforming and changing your own workplaces. There are a lot of different ways to promote diversity in your business, such as by promoting pay equity, making your managers and employees aware of unconscious bias, developing a diversity training programme, and more.
#4 Create A Recruiting Strategy for Diversity in The Hospitality Industry.
Did you know that more than 3 out of 4 job seekers and employees (76%) report that a diverse workforce is an important factor when evaluating companies and job offers? Some recruiting strategies that can promote diversity are:
- Building a diverse talent pool: Although it is a good idea to have a predefined list of skills and characteristics, remember to be flexible. Be open to all cultures, differences, and, of course, different experiences.
- Mitigating Bias: investing in training to inform your employees of these biases and what actions continue to reinforce them can be a vital step towards promoting diversity.
- Using Recruitment Software: If you are not investing in recruitment software, you should consider doing so. With such a tool, you can expand your search for candidates. Get your hospitality vacancies in front of different candidates. Additionally, recruitment software will help you automate your recruitment process, giving your team the opportunity to focus more on diversity. Did you know that 41% of companies claim they don’t have the time to implement diversity initiatives?
#5 Measure, Track, Assess, and Adapt.
Promoting diversity in the hospitality industry is not a quick fix. It’s an ongoing process that requires you to set diversity-related goals and establish metrics to measure progress in the process. Regularly review data on employee performance, employee satisfaction, and retention rates to identify areas that need improvement.
Another tip is to seek regular feedback from your team and create opportunities for open discussions, as we mentioned above, by building a bond of trust.
Conclusion - diversity in the hospitality industry
Have you found this article useful? Then stay tuned for more articles on how to streamline the entire HR process in the hospitality industry.
Novative offers both smart and powerful HR management software and global payroll services for the hospitality industry. Learn more.
