Employee Net Promoter Score: Key Insights & Benefits

A positive workplace culture makes employees feel valued, motivated, and ready to do their best. This energy radiates into every aspect of the business, laying the foundation for exceptional customer experiences, fostering innovation, and building a lasting brand.

Being an employer is about fostering an environment where people feel purpose and belonging, not just focusing on policies or goals. Motivated and passionate teams drive success in ways that no strategy alone can achieve. A great culture doesn’t just support your vision; it brings it to life.

Employee Net Promoter Score (eNPS) is a valuable tool for understanding and strengthening the connection between company culture and employee engagement. Specifically, by gauging how likely employees are to recommend your organisation as a workplace, eNPS offers key insights into satisfaction, loyalty, and engagement—all of which are shaped by your company culture.

What’s Employee Net Promoter Score (eNPS)

The Employee Net Promoter Score (eNPS) is a metric used to measure employee satisfaction and loyalty within an organisation. Moreover, it is adapted from the Net Promoter Score (NPS), which is commonly used to assess customer loyalty. eNPS provides insight into how likely employees are to recommend their workplace, reflecting engagement, morale, and culture.

How to Measure eNPS

Survey Question

Employees are asked a single, simple question: “On a scale of 0 to 10, how likely are you to recommend this company as a great place to work?”

Classification of Responses

Promoters (9-10): Highly satisfied and loyal employees who would happily recommend the company.

Passives (7-8): Neutral employees who are satisfied but not enthusiastic enough to promote the company.

Detractors (0-6): Dissatisfied employees who may discourage others from joining.

How to Calculate eNPS?

eNPS = %Promoters − %Detractors

Example

Imagine a company conducting an eNPS survey to understand how its employees feel about their workplace. After gathering the responses, the results show that 50% of employees are promoters. They love their company and would eagerly recommend it to others. 30% fall into the passive category, meaning they are satisfied but not enthusiastic enough to actively promote the company. Finally, 20% are detractors, who are dissatisfied and unlikely to recommend the workplace.

To find the eNPS, the company subtracts the percentage of detractors from the percentage of promoters. In this case, 50% (promoters) minus 20% (detractors) equals a score of +30.

Budgeting for Bonuses and Incentives

Holiday bonuses are a great way for companies to enhance employee morale.However, Bonus payments are typically subject to taxation and may affect withholdings and income tax rates based on individual circumstances. If you’re paying out large bonuses, it’s a good idea to remind your employees how the extra check might affect their tax filing.

For businesses with international employees, cross-border tax complexities can arise due to varying tax rules, exchange rates, and local employment laws, making it challenging to calculate and distribute bonuses correctly. Partnering with global payroll experts, such as Novative, ensures compliance with international payroll standards and helps businesses avoid legal and financial risks, all while providing a seamless experience for their global teams.

What is a Good Employee Net Promoter Score (eNPS)?

A good eNPS score typically depends on the context of your organisation and industry, but here are some general guidelines:

+50 or higher: Excellent. A score in this range shows most employees are satisfied, loyal, and likely to recommend the company.

+30 to +50: Good. This range suggests a positive level of employee satisfaction, with more promoters than detractors. However, there’s still room for improvement.

+0 to +30: Average. The company has more promoters than detractors, but employee satisfaction might be mixed, and there’s an opportunity to address areas of concern.

-10 to +0: Needs Improvement. There are more detractors than promoters, meaning employee satisfaction may be low. Immediate attention is required to improve morale and engagement.

Below -10: Poor. A negative score indicates that dissatisfaction is widespread, and significant efforts are needed to address underlying issues.

How to Conduct eNPS Surveys Effectively?

Make it Easy

Keep the survey simple and anonymous. A single, clear question (“How likely are you to recommend this company as a place to work?”) makes it easy for employees to respond.

Regular Surveys

Conduct eNPS surveys regularly, such as quarterly or bi-annually, to track changes and gather actionable feedback over time.

Collect Follow-Up Feedback

Ask open-ended follow-up questions to understand the reasons behind the score. This can provide valuable insights into areas for improvement.

Act on Feedback

analyse responses and address the issues raised by detractors. Be transparent about the actions being taken and communicate any improvements made.

Track Trends

Monitor trends over time rather than focusing on individual scores. This helps identify long-term patterns and areas that need attention.

Close the Feedback Loop

Share the eNPS results with employees and explain what changes are being made based on their feedback. This builds trust and shows that their opinions matter.

Employee Net Promoter Score (eNPS) is more than just a number; it’s a reflection of your organisation’s culture, morale, and employee satisfaction. By regularly measuring eNPS, analysing feedback, and taking actionable steps to improve, businesses can create a workplace where employees feel valued, supported, and inspired.

A positive eNPS not only fosters a thriving internal culture but also strengthens customer relationships, boosts productivity, and ensures long-term success. When employees feel empowered and connected, their enthusiasm drives innovation, collaboration, and exceptional performance.

To elevate employee engagement and performance, explore NOVAsmart’s Performance Appraisal Module. This tool provides meaningful insights, assesses employee satisfaction, and supports continuous improvement—all essential for building a thriving workplace that attracts and retains top talent.