High Turnover:  A Result of Neglected Training

Insufficient training and development in hospitality also play a significant role in high turnover rates. Low retention rates leave management with fewer choices and often leads to undertrained and ill-prepared employees placed into critical positions without the necessary skills and knowledge.

Many times, companies place too much personal responsibility on employees without giving them the tools they need to succeed. They blame employees for poor performance. If an employee is underperforming, there’s a good chance that they’re a great employee who’s not been given the tools they need to do their job. It isn’t always physical tools that allow an employee to be successful; a tool might be levels of clearance, training, or a clear channel of communication.

Be aware of it by talking to your employees regular and foster an honest workculture where constructive feedback is requested and not avoided.

You Already Have the Brightest Talent within your Team

If you’re looking to fill the positions you have, start by looking at the talent you already have on hand. It is important to look for transferable skills within your organization. A bad hire costs companies time and money every year. Many times, soft skills are an innate trait that can’t be taught. If you already have found employees with great soft skills, training them for specific positions would be a better option fiscally. Also, other employees will view the promotion of their co-workers as a boost in motivation to improve their own performance.

Investment Worth Making

An overall lack of preparedness will eventually have a cascading effect that impacts customer satisfaction which increases employee stress levels and only further exaggerates high turnover rates. Organizations in hospitality are wise to invest in thorough and comprehensive management training programs that will, in turn, help those managers properly train first-line staff.

These functions facilitate the development of knowledge, skills, and attitudes required for staff to perform in their current position and/or to prepare for advancement.

Trained Employees Equals Happy Customers

Great service by employees leads to great customer experiences and may result in word-to-mouth recommendations & overall good reviews. However, customers can sense whether or not an employee is happy with their job. They can also tell , if someone knows what they are doing. Therefore, having well-trained employees will increase the quality of service and make the customer feel more welcome & overall, more cared for.

Are you ready to increase service quality, employee happiness & customer satisfaction? Focus on developing your employees to get the best out of your company with the resources you have.

Continue reading our blog and learn how to solve other HR struggles in hospitality.

Novative can support you each step of the way! NOVA Smart NG is the solutions to cover your Hospitality needs in hiring, employee retention, training, scheduling and much more. Learn More

High Turnover Rates in Hospitality

While varied schedules and low pay rates contribute to the staggering statistics, poor management is often the biggest culprit in hospitality. Like many service-oriented industries, employees typically experience high levels of stress which, when coupled with ineffective decision-making from managers, makes high turnover rates inevitable. Staff will change their employer in no minute. They are ready to explore less stressful and more respectful working environments.

Recognize People Will Leave

Hospitality is an employment area where a lot of employees work part-time. Be it the parent while their kids are in school, the student, trying to earn a little extra cash or generally, people who are looking for another job or career on the side, all are there for the short-term.  Be aware of this situation and monitor the turn-over rate for this group separate from the fluctuation for professionally trained personnel.

Say Thank You More Often

Hospitality demands a lot of its employees. Rush-hours with stressed and unfriendly customers, time pressure to keep customer satisfaction high but service quality stable across the board, early or late shifts and little to no weekends off to spend with family – these are all aspects of this industry. All this leads to stressful environments where employees can quickly feel underappreciated for their hard work.

Recognize your employees & show them your appreciation. It does not have to be a big deal. Say a simple thank you, congratulate them for mastering a super busy shift or shout them out in the next staff meeting. For any bigger accomplishments you could recognize them through an extra day or weekend off, a gift card, a bonus or sending them home earlier on a very calm day without cutting pay short.

Encourage Workplace Relationships

A healthy workplace is not built accidentally but requires effort, time and determination from the manager. Employees should feel welcome, appreciated & comfortable. To build an environment where employees connect &  respect each other requires a policy that enforces this behaviour. Also, regular team events, team lunches or other activities beside work encourage a healthy work culture and relationships between work colleagues. This is especially important in an industry where employees work closely together. Retention can be increased by strengthening colleague relationships.

Succeed with Long-term Staff Planning

The flexibility ofworking time and not working a 9 to 5 job is a selling point for hospitality. Many employees looking after relatives or working another job on the side that require a flexible work schedule. However, this does not mean that employees have no private life without fixed responsibilities and planned appointments. It also does not mean that they can come to work as soon as you call them. Therefore, publishing the shift plan a day before the shift schedule becomes effective, is a formula for disaster.

Release the working plan in a set rhythm. This allows you and the employees to have enough time to adjust to the plan. Give them time to request to change a shift with a co-worker. This takes the pressure out & allows for long-term planning & security for you and your staff.

Become An HR Manager Without Being One

Business success can never be achieved by just one person; it takes a team – and the right team – for you and your business. So how do you find, attract, and keep the right people? You do this by putting employees first. Some of the overall benefits of good human resources (HR) practices include higher employee satisfaction, lower staff turnover, superior customer service and, of course, increased profitability.

In short, A human resource department’s main goal is to implement a variety of functions that are strategically designed to both attract and maintain an effective workforce. Even, if you do not have a single HR manager in your team, get familiar with HR best practices. This can increase your overall business operations. You can attend courses, read online articles or attend short seminars specific for your industry.

Are you ready to put an end to the high fluctuation?

Continue reading and learn how to solve other HR struggles in hospitality.

 

Novative can support you each step of the way! NOVA Smart NG is the solutions to cover your Hospitality needs in hiring, employee retention, training, scheduling and much more. Learn More